Human Services Agency: CalWORKs Employment Services (7320P and 7360P)

Program Outcome Statement

Develop and maintain occupational skills and lifestyle behaviors that enable the transition to self-sufficiency.

Program Services

CalWORKs and Service Connect programs assist in transitioning eligible families into self-sufficiency. Clients receive employment services such as:
  • Occupational and behavioral needs assessment
  • Case management and coordination of benefits
  • Educational, job search and job support services
  • Supportive services to assist with transportation, books for school, work attire and tools, and child care.


The Employment Services Branch provides employment and training services to CalWORKs and Service Connect participants. The clients receive support and case management services from staff to prepare short and long term employment goals. Job readiness is developed through assessments, training and remediation of barriers that may prevent clients from realizing their employment goals. The CalWORKs program provides services to current and former CalWORKs recipients to help lead them to self-sufficiency. The Child Care program enables the working adults in CalWORKs households to participate in employment, training and other educational activities by helping manage child care services. The Service Connect program provides training and support to justice-involved residents re-entering the community. Participants utilize the 550JOBS! pathway to employment by reducing barriers and developing job skills for work readiness to assist in a successful reintegration into the workforce.

Percent of Welfare-to-Work Families Meeting the Federal Work Participation is increasing

Percent of Clients Placed in Unsubsidized Employment is decreasing

Annual Cost Per Client Receiving Mandatory CalWORKs Employment Services is increasing

FY 2018-19 Mid-Year Story Behind Performance

Percent of Welfare-to-Work Families Meeting Requirements in Federal Work Participation Rate

The Welfare-to-Work (WTW) Participation Rate (WPR) is projected to reach 27% in FY 2018-19. Efforts to achieve an improvement in the WPR include the implementation of Work Study program in collaboration with San Mateo Community College District and continued intensive case management.

Percent of Clients Placed in Unsubsidized Employment

The Percent of CalWORKs Clients Placed in Unsubsidized Employment is estimated to meet the FY 2018-19 target of 40%, while the estimate for Service Connect work-ready clients is 33%. Service Connect has worked with 526 clients, of which 417 received work-readiness preparation. Targeted recruitments and work-readiness workshops will be increased.

Cost per Client Receiving Mandatory CalWORKs Employment Services

The cost per client for FY 2018-19 is estimated at $20,889, exceeding the target of $8,000, due to new programs and revenue sources such as the Housing Support Program.

Future Priorities

  • Continue to provide CalWORKs families in housing crisis with comprehensive rapid re-housing services through the Housing Support Program
  • Leverage resources with community college district to increase job preparedness opportunities through a new work-study program to assist with participation and job placements
  • Implement QA to ensure consistency in policy and practices leading to program improvements
  • Implement Home Visiting program for CalWORKs participants under the age of 25, in partnership with Health Services
Author: Dawn Sparks,               Contact Email:                                 Last Updated: 01-25-2019
Interim Director of Employment Services