Human Services Agency: Collaborative Community Outcomes (7520P)

Program Outcome Statement

Provide community-wide collaboration, prevention and early intervention services.
Program Services
  • Veterans Services
  • Children’s Fund
  • STEM (Science, Technology, Engineering and Math)
  • Day Worker Program


Collaborative Community Outcomes offers a wide array of supportive services to residents in need. The programs offered are provided by a combination of Human Services Agency staff, community based organizations and contracted service providers. The services are often prevention and early intervention in nature, with the objective of providing supportive services to specific populations.
The Day Worker Program in the North Fair Oaks provides outreach to job seekers and employers, which significantly improves community relations by linking day laborers to employment and social services.
The Children’s Fund program provides school supplies, holiday gifts, orthodontia care, etc. to foster and low-income children and families.
The Science, Technology, Engineering and Math (STEM) program helps prepare youth and young adults for careers in the science and engineering professions.
Veteran Services connects local veterans and families to VA benefits and programs, serving in the role of advocate and case manager.

Percent Increase in Proficiency in Language Arts and Math Approaching Target

Average Value of Veterans benefits Per Claim Processed is at Target

Annual Cost Per Veteran Served is Below Target

FY 2017-18 Mid-Year Story Behind Performance

Percent Increase in Proficiency in Language Arts and Math

The County’s Science, Technology, Engineering and Math (STEM) program administers contracts to increase student’s proficiency in English Language Arts, English Language Development, and Mathematics. These contracts serve children who are enrolled in Academic Centers within elementary and middle schools county-wide. These new performance measures were incorporated into the FY 17-18 contracts, and reporting will be available in March 2018.  At this time, it is being projected that the year-end targets of 70% increased proficiency in Language Arts and 74% increased proficiency in Mathematics will be met.

Average Value of Veterans Benefits per Claim Processed

The average value of Veterans Benefits per claim at year-end is forecast at $6,500. This amount is slightly lower than FY 2016-17 year end actual of $6,713, and below the target of $7,000.  In comparison to FY 2016-17, the total number of benefits claims filed are comparable in number, but the total award amounts have decreased by a fair margin. This is primarily due to the VA and its processing decisions on claims. The County Veterans Services Office (CVSO) continues to seek new opportunities to outreach to and engage veterans to seek assistance for veteran’s benefits. In the Spring of 2018, the CVSO plans to host a Veterans Summit focused on women’s issues, in order to provide information on service needs and programs that are gender specific.  It will also serve as an outreach effort to increase awareness of our services to support veterans in San Mateo County.

Cost per Veteran Served

The projected cost per veteran served at year end is $514, which is below the target of $542. Program activities for client outreach, and higher expenditures to convert term employees to permanent staff contributed to higher costs.  The count of clients served has decreased from last year as claims are processed more efficiently by the Veterans Administration. 

Future Priorities

  • Continued outreach activities to under-served regions of the county
  • Increased outreach with a focus on suicide prevention
  • End Veteran Homelessness
Authors: Selina Toy Lee, Director of Collaborative Community Outcomes
Contact Email:     Last Updated: 01-26-2018