Human Services Agency: Collaborative Community Outcomes (7520P)

Program Outcome Statement

Provide community-wide collaboration, prevention and early intervention services.
Program Services
  • Veterans Services
  • Children’s Fund
  • STEM (Science, Technology, Engineering and Math)
  • Day Worker Program


Collaborative Community Outcomes offers a wide array of supportive services to residents in need. The programs offered are provided by a combination of Human Services Agency staff, community based organizations and contracted service providers. The services are often prevention and early intervention in nature, with the objective of providing supportive services to specific populations.
The Day Worker Program in the North Fair Oaks provides outreach to job seekers and employers, which significantly improves community relations by linking day laborers to employment and social services.
The Children’s Fund program provides school supplies, holiday gifts, orthodontia care, etc. to foster and low-income children and families.
The Science, Technology, Engineering and Math (STEM) program helps prepare youth and young adults for careers in the science and engineering professions.
Veteran Services connects local veterans and families to VA benefits and programs, serving in the role of advocate and case manager.

Percent Increase in Proficiency in Language Arts declined, Percent Increase in Proficiency in Math improved

Average Value of Veterans benefits Per Claim Processed is above target

Annual Cost Per Veteran Served is above target

FY 2018-19 Mid-Year Story Behind Performance

Percent Increase in Proficiency in Language Arts and Math

The estimate for Increased Proficiency in Language Arts is 70%, and Increased Proficiency in Math is 70%. HSA will continue to work with contractors to review data and develop improvement plans.

Average Value of Veterans Benefits per Claim Processed

The Average Value of Veterans Benefits is estimated to exceed the target of $7,000 per claim processed by $1,000.

Cost per Veteran Served

The Cost per Veteran Served is projected to be $623. The number of clients served is not expected to increase over last year, however, operational cost will be increased due to outreach activities planned for the remainder of the year. The program will implement strategies to connect with other community-based organizations to inform and connect with veterans served.

Future Priorities

  • Expand veterans outreach efforts to under-served regions of the County through Veterans Connect resource sharing events
  • Coordinate outreach event with a focus on preventing suicide among all veterans
  • Maintain functional zero homelessness for Veterans

Authors: Selina Toy Lee,                                 Contact Email:                        Last Updated: 01-25-2019
Director of Collaborative Community Outcomes