Controller's Office: Administration (1411P)

Program Outcome Statement

Improve department performance through strategy, guidance, and support

Program Services

  • Prepare Controller's Office budget, Countywide Cost Allocation Plan, and SB-90 Cost Reimbursement Claims
  • Provide outstanding customer service to members of the public
  • Improve administrative business processes for efficiency

Overview

The Administration Division in the Controller's Office strives to provide outstanding customer service.
The Division strategically plans and directs the work of all Controller’s Office programs and manages personnel, budget, contracts, purchases, and training. The Division coordinates the preparation of the County's annual 2 CFR 200 Cost Allocation Plan, which is audited by the State, and the County's SB-90 reimbursement claims for State mandated activities.

Percent of Performance Goals Met

Percent of Employee Evaluations Completed Annually

Percent of Customer Survey Respondents Rating Services Good or Better

Percent of Employees Rating Experience Working for the County as Very Good

Cost per Capita Compared to Bay Area Benchmark

FY 2017-18 Mid-Year Story Behind Performance

Percent of Performance Goals Met
The Controller's Office is meeting its targets for FY 2017-18. Outstanding efforts and accomplishments from staff in supporting day to day operations and Countywide projects are helping us meet this performance goal.
Percent of Employee Evaluations Completed Annually
In FY 2017-18, the Controller's Office anticipates to complete employee evaluations for at least 90 percent of its staff. Pre-established employee evaluation timeline and frequent one-on-one meetings between managers and staff enables our office to achieve better completion results.
Percent of Customer Survey Respondents Rating Services Good or Better
Customer service is the core of our mission. Our customer satisfaction survey results demonstrate that our employees are adequately trained to provide outstanding customer service. At mid-year 99 percent of customers surveyed have rated our services as good or better.
Percent of Employees Rating Experience Working for the County as Good or Better
In FY 2017-18, the Controller's Office expects that 80 percent of its employees will rate their experience working for the County as good or better. This is a direct result of engaging staff through team-building exercises, quarterly staff events, employee engagement meetings, and Wellness classes and activities.
Cost Per Capita Compared to Bay Area Benchmark
The Controller's Office constantly strives for efficiency in its business processes by leveraging technology to improve staff productivity and higher performance levels. However, our projected Cost per Capita for FY 2017-18 of $18.06 is higher compared to the weighted average of $15.56 for the Bay Area Counties. This is mainly due to an increase in our Gross Appropriations associated with the Property Tax System Replacement Project. 

Future Priorities

In FY 2017-18, the Division will strive to maintain a high level of customer service satisfaction, and provide support to the other Office divisions to help them accomplish their goals.
Author: Eduardo Castillo     Contact Email: ecastillo@smcgov.org     Date Updated: 01-26-2017