Controller's Office: Finance and Administration (1411P)

Program Outcome Statement

Improve department performance through strategy, guidance, and support

Program Services

  • Prepare Controller's Office budget, Countywide Cost Allocation Plan, and SB-90 Cost Reimbursement Claims
  • Provide outstanding customer service to members of the public
  • Improve administrative business processes for efficiency
  • Work with County departments on countywide financial activities and projects

Overview

The Finance and Administration Division strategically plans and directs the work of all Controller’s Office programs and manages personnel, budget, contracts, purchases, employee safety and training. The Division coordinates the preparation of the County's annual Cost Allocation Plan and SB-90 reimbursement claims for State mandated activities.

Percent of Performance Goals Met

Percent of Employee Evaluations Completed Annually

Percent of Customer Survey Respondents Rating Services Good or Better

Percent of Employees Rating Experience Working for the County as Very Good

Cost per Capita Compared to Bay Area Benchmark

FY 2018-19 Mid-Year Story Behind Performance

Percent of Performance Goals Met
In FY 2017-18, we achieved 95 percent of our performance goals. Due to continued efforts and accomplishments from our staff in day-to- day operations and several projects, the Controller's Office expects to meet its target for FY 2018-19.
Percent of Employee Evaluations Completed Annually
In FY 2017-18, 92 percent of employee evaluations were completed. Due to pre-established employee evaluation timelines and frequent one-on-one meetings between managers and staff, the Controller's Office expects to meet its target and complete employee evaluations for at least 90 percent of its staff.
Percent of Customer Survey Respondents Rating Services Good or Better
Customer service is the core of our mission. 83 percent of customers surveyed rated our services as good or better. Our customer satisfaction survey results demonstrate that our employees are adequately trained to provide outstanding customer service. 
Percent of Employees Rating Experience Working for the County as Good or Better
Controller's Office employees ratings increased from 79 percent In FY 2016-17 to 85 percent in FY 2017-18. Due to continued engagement with staff through team-building exercises, quarterly staff events, management organized lunch meetings, and Wellness classes and activities, the Controller's office expects to meet its target for FY 2018-19.
Cost Per Capita Compared to Bay Area Benchmark
The Controller's Office constantly strives for efficiency in its business processes by leveraging technology to improve staff productivity and performance levels. The Controller's Office cost per capita for FY 2018-19 ($16.41) was lower compared to the weighted average of the Bay Area Counties ($17.91). 

Future Priorities

In FY 2018-19, the Division will continue to maintain a high level of customer service satisfaction, and provide support to the other Office divisions to help them accomplish their goals.
Author: Eduardo Castillo     Contact Email: ecastillo@smcgov.org     Date Updated: 01-16-2019