Controller's Office: Administration (1411P)

Program Outcome Statement

Improve department performance through strategy, guidance, and support

Program Services

  • Prepare Controller's Office budget, Countywide Cost Allocation Plan, and SB-90 Cost Reimbursement Claims
  • Provide outstanding customer service to members of the public
  • Improve administrative business processes for efficiency

Overview

The Finance and Administration Division strategically plans and directs the work of all Controller’s Office programs and manages personnel, budget, contracts, purchases, employee safety and training. The Division coordinates the preparation of the County's annual Cost Allocation Plan and SB-90 reimbursement claims for State mandated activities.

Percent of Performance Goals Met

Percent of Employee Evaluations Completed Annually

Percent of Customer Survey Respondents Rating Services Good or Better

Percent of Employees Rating Experience Working for the County as Very Good

Cost per Capita Compared to Bay Area Benchmark

FY 2017-18 Story Behind Performance

Percent of Performance Goals Met
The Controller's Office exceeded the target of 75 percent of goals met. Outstanding efforts and accomplishments from staff in supporting day to day operations and Countywide projects helped us meet this performance goal.
Percent of Employee Evaluations Completed Annually
The Controller's Office completed employee evaluations for 93 percent of its staff. Pre-established employee evaluation timeline and frequent one-on-one meetings between managers and staff enables our office to achieve better completion results.
Percent of Customer Survey Respondents Rating Services Good or Better
Customer service is the core of our mission. 97 percent of customers surveyed rated our services as good or better. Our customer satisfaction survey results demonstrate that our employees are adequately trained to provide outstanding customer service. 
Percent of Employees Rating Experience Working for the County as Good or Better
85 percent of the Controller's Office employees rated their experience working for the County as good or better. This is a direct result of engaging staff through team-building exercises, quarterly staff events, employee engagement meetings, and Wellness classes and activities.
Cost Per Capita Compared to Bay Area Benchmark
The Controller's Office constantly strives for efficiency in its business processes by leveraging technology to improve staff productivity and higher performance levels. The Controller's Office cost per capita for FY 2017-18 ($14.60) was lower compared to the weighted average of the Bay Area Counties ($15.91).

Future Priorities

In FY 2018-19, the Division will continue to maintain a high level of customer service satisfaction, and provide support to the other Office divisions to help them accomplish their goals.
Author: Eduardo Castillo     Contact Email: ecastillo@smcgov.org     Date Updated: 08-27-2018