Child Support Services

FY 2015-17 Performance Report

Department Mission Statement

To enhance the lives of children and families by helping parents meet the financial, medical and emotional needs of their children by establishing and enforcing child support orders.

Percent of Current Child Support Collected

Percent of Cases with an Arrears Collection

     Shared Vision 2025

$31.4 Million

$3,378 Avg. Monthly

95% Direct to Families

Percent of Performance Goals Met

Percent of Customer Surveys Rating Services Good or Excellent

Cost Per Capita with Bay Area Benchmark

Percent of Employees Rating Work Experience for the County as Good or Better

Percent of Employees Evaluations Completed Annually

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FY2015-17 Highlights

  • Court Team
  • Legal Paperless System
  • Strong Families

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FY 2017-19 Goals

  • Enhance Access to Services
  • Changing the Face of Child Support

FY 2017-19 Challenges

  • Flat Funding

  • Shrinking Caseloads

FY 2016-17 Budget