Real Property Services (1220B)
Program Outcome Statement
To provide comprehensive and competitive government real estate services to County departments
- Lease negotiation and management
- Buying and selling of real property
- Concession, permit, land, and facility use agreements
- Research and record keeping
Real Property Services efficiently and effectively negotiates leases as both the landlord or tenant, researches real estate market trends, disposes of surplus real property, and purchases property on behalf the County. The unit also collaborates with County, local, regional, and state agencies to identify cost effective and well-considered strategies for housing County departments including the Health System, Human Services Agency, Department of Housing, Information Services Department, Department of Public Works, and Parks Department. Additionally, Real Property Services negotiates concession and permit agreements for use of County-owned property and County-managed airports and facilitates right of way transactions.
Monthly Rents Per Square Foot (Rates Negotiated By Real Property) Remain Well Below Target
Percent of Customer Survey Respondents Rating Services as Good or Better Increased
FY 2017-18 Story Behind Performance
Real Property Services has updated the methodology in which all FY 2017-18 performance measures are calculated and reported. The new methodology will ensure more accurate data is presented to the Board to inform decision making.
The methodology was updated to more accurately reflect the actual per square foot rental rates for office space paid by the County when compared to the average asking rates for office space in the San Mateo County market. The previous methodology averaged office space, industrial space, and cell sites, which kept the reported figures artificially low when compared to benchmark targets, which are set by the market’s average asking rate for office space. With the updated methodology, the average per square foot rental rate for office only is still lower than the average asking rate in San Mateo County for commercial office space by approximately 45 percent. The Real Property Services' agents were able to analyze market trends and negotiate cost-effective leases despite high demands for office space in a highly competitive market. The cost savings contribute to lower Net County Cost and the ability for departments to redistribute funds toward services.
Real Property Services also updated the customer survey questions to include County Manager's Office customer service satisfaction. Real Property Services' survey responses rating of good or better is currently at 100 percent based on the initial responses. Real Property Services expects to meet and exceed the target of 90 percent.
The rates negotiated by Real Property Services had increased by $0.40 from FY 2016-17 to $2.85. Despite the increase from the prior year, the monthly rents per square foot met the target set by the division. The Real Property Services' agents were able to analyze market trends and negotiate cost effective leases despite high demands for office space in a highly competitive market. The cost-savings contribute to lower Net County Cost and the ability for departments to redistribute funds toward services.
Real Property Services' survey responses rating of good or better increased eight percent from the prior year. With the increase, the division met and exceeded the target set for the year. This increase was due to the overall customer service satisfaction provided by the division.
- Continue to evaluate and update its internal systems in order to create quicker turnaround times, to prevent errors and loss, and to provide services more efficiently.