County Parks:               Parks Department (3900B)

Program Outcome Statement

Ensure access to open space and park facilities and manage natural and cultural resources

Program Services

  • Strategic/Master Parks Planning
  • Administration and Support
  • Operations and Maintenance

Overview

Parks had about 2.9 million visitors visit the County's 22 parks in FY 2017-18. Visitors come to picnic, camp, use meeting facilities, tour three historic sites, visit two education centers, hike, bike, and ride horses on 196 miles of trails. The Department also provides support to the Parks and Recreation Commission and the San Bruno Mountain Habitat Conservation Plan.

Number of Annual Volunteer Hours Exceeding Target


Percent of Customer Survey Respondents Rating Services Good or Better Exceeding Target

Number of Annual Park Visits Increasing

FY 2017-18 Year-End Story Behind Performance

Number of Volunteer Hours

There were 35,062 volunteer hours provided to the Parks Department in FY 2017-18. Approximately 50 percent of volunteer hours can be attributed to park partner groups (i.e., friends, Volunteer Horse Patrol, and California Native Plant Society). The balance of service hours are accomplished by Parks staff, including Natural Resource Management staff, working with community groups (i.e., corporate, schools, and scouts) to complete service projects. The demand for service projects in parks continues to grow. The dollar value for the volunteer hours equates to over $1 million based on the independent sector's hourly volunteer rate of $29.09 (as of April 2018 for California).

Number of Annual Park Visitors

Parks had approximately 2.9 million visitors this fiscal year; visitors enjoyed the park system's 20 parks and 196 miles of trails, exceeding the target of 2.5 million for FY 2017-2018. Improved weather conditions, park improvements, and improved data collection methods, including adding more electronic counters at parks are the main reasons for exceeding the FY 2017-18 target. 

Percent of Customer Survey Respondents Rating Service Good or Better

The Parks Department received customer responses from a survey conducted via email. Customer satisfaction ratings continuously increase as a result of park improvements and exceptional customer service. The Department added the ability to send customer satisfaction surveys via its reservations system so that all customers receive a survey after they complete their reservation. 

Future Priorities

  • Use visitor study results to inform management decisions
  • Complete comprehensive review and development of fee strategy
  • Improve reservation system and incorporate visitor surveys into reservation system to collect data on visitor satisfaction from a broader set of park users
Author: Peggy Jensen, Interim Parks Director    Contact Email: pjensen@smcgov.org    Last Updated: 08/16/2018