County Parks:               Parks Department (3900B)

Program Outcome Statement

Ensure access to open space and park facilities and manage natural and cultural resources

Program Services

  • Strategic/Master Parks Planning
  • Administration and Support
  • Operations and Maintenance


Parks had about 2.9 million visitors visit the County's 22 parks in FY 2017-18. Visitors come to picnic, camp, use meeting facilities, tour three historic sites, visit two education centers, hike, bike, and ride horses on 196 miles of trails. The Department also provides support to the Parks and Recreation Commission and the San Bruno Mountain Habitat Conservation Plan.

Number of Annual Volunteer Hours Exceeding Target

Percent of Customer Survey Respondents Rating Services Good or Better Exceeding Target

Number of Annual Park Visits Increasing

FY 2017-18 Year-End Story Behind Performance

Number of Volunteer Hours

There were 35,062 volunteer hours provided to the Parks Department in FY 2017-18. Approximately 50 percent of volunteer hours can be attributed to park partner groups (i.e., friends, Volunteer Horse Patrol, and California Native Plant Society). The balance of service hours are accomplished by Parks staff, including Natural Resource Management staff, working with community groups (i.e., corporate, schools, and scouts) to complete service projects. The demand for service projects in parks continues to grow. The dollar value for the volunteer hours equates to over $1 million based on the independent sector's hourly volunteer rate of $29.09 (as of April 2018 for California).

Number of Annual Park Visitors

Parks had approximately 2.9 million visitors this fiscal year; visitors enjoyed the park system's 20 parks and 196 miles of trails, exceeding the target of 2.5 million for FY 2017-2018. Improved weather conditions, park improvements, and improved data collection methods, including adding more electronic counters at parks are the main reasons for exceeding the FY 2017-18 target. 

Percent of Customer Survey Respondents Rating Service Good or Better

The Parks Department received customer responses from a survey conducted via email. Customer satisfaction ratings continuously increase as a result of park improvements and exceptional customer service. The Department added the ability to send customer satisfaction surveys via its reservations system so that all customers receive a survey after they complete their reservation. 

Future Priorities

Visitor Experience
  • Increase the diversity - age, ethnicity and home community - of park visitors
  • Expand availability of parks information in multiple languages
  • Continue to offer a variety of educational and fun events at all parks both sponsored by the parks department and in collaboration with other partners
Natural Resource Stewardship
  • Increase vegetation management to provide safe, clear and clean trails for park users
  • Increase hazardous tree management and fuel reduction programs in all parks
  • Continue restoration of native habitats in all parks by removing invasive species, planting native species, and improving wildlife habitat
  • Continue to refine and develop GIS data for vegetation communities, sensitive habitats, federal and state listed species and areas needing fuel load reductions
Park Facilities
  • Coordinate more closely with Public Works on Parks capital projects
  • Develop and implement a master plan to be completed by the 100th anniversary of Memorial Park the includes water and wastewater system replacement, new visitor amenities and improvements to the ranger station and the visitor center

Author: Peggy Jensen, Interim Parks Director    Contact Email:    Last Updated: 08/16/2018