Department of
Child Support Services (2600B)

Mission

The Department of Child Support Services serves the public by enhancing the quality of life for children and their families by helping parents meet the financial, medical and emotional needs of their children by establishing and enforcing child support orders in an effective, efficient and professional manner.

Department Headline Measures

Percent of Child Support Collected

Budget Summary

FY 2017-18

  • Total Sources: $12,027,501
  • Total Requirements: $12,027,501
  • Net County Cost: $0
  • Funded FTEs: 78

FY 2018-19

  • Total Sources: $11,902,709
  • Total Requirements: $11,902,709
  • Net County Cost: $0
  • Funded FTEs: 76

Program Results

Percent of Cases with an Arrears Collection

Administrative Measures

Percent of Performance Goals Met

Percent of Customer Survey Respondents Rating Services as Good or Better

Cost Per Capita with Bay Area Benchmark

Percent of Employees Rating Experience Working for the County as Good or Better

Percent of Employee Evaluations Completed Annually

FY 2013-15 Highlights

  • Implemented electronic mail flow to improve response time and decrease ongoing costs.
  • Leveraged mobile application technology to improve customers' experience and interaction.
  • Collaborated with the Superior Court to electronically file certain legal documents to help families receive payment sooner.

FY 2015-17 Priorities

  • Work with State DCSS to implement the MoneyGram and Pay Near Me programs offering thousands of payment locations throughout the county.
  • Use data to monitor performance and drive outcomes

Links to Program Reports

Author: Kim Cagno, Director     Contact Email: smcdcss@smcgov.org     Date Updated: 01-31-2017