Health System: Health IT (5560B)

Program Outcome Statement

Provide governance to support efficient and transparent IT planning and service delivery.

Program Services

  • IT Planning and Management
  • IT Program and Project Management
  • Application Support
  • Business Intelligence Services

Overview

The HIT Program, started in March 2013, was formed to create transparent and system-wide governance and support to ensure the delivery of high value information services to Health System customers. Health System customers represent all persons who ultimately receive a service supported by Health IT systems, including Health System employees, patients/clients, and business partners within and outside the County.

Percent of Health System Customers Ranking Services as Good or Better Meeting Target

Percent of Projects Completed on Time and Within Budget Meeting Target

Percent of Reports Delivered by Agreed-Upon Delivery Date Meeting Target

FY 2017-18 Mid-Year Story Behind Performance    

Percent of Health System Customers Ranking Services Good or Better

Satisfaction with project delivery remains consistent. The project management team is now at 100 percent capacity, so no new work will be undertaken without invoking our governance process, which would result in work either slowing or not starting in order to accommodate a more pressing need.

Percent of Projects Completed On Time and Within Budget

Three projects were completed in the first half of the year.  We are meeting our targets and expect to continue to do so for the remainder of the year.  Project governance is working as expected.

Percent of Reports Delivered by Agreed Upon Delivery Date

At mid-year 2017-18, Health IT is meeting the target for the percent of reports delivered by agreed upon delivery date of 75 percent.  In the past 45 days, we filled our last vacancy on the team, which has supported our service recovery efforts.
We will be challenged in 2018 by the addition of another pay for performance program which will require an additional 22 complex performance measures that will take months to develop and validate. The same team is also working to establish an Enterprise Data Warehouse which will serve as the new permanent home for all corporate data.
We will monitor our performance through a workload tracking tool and hope to maintain our current performance through 2018.

Future Priorities

  • Implementation of a Health Information Exchange.
  • Complete an assessment for replacing the Electronic Health Record systems.
  • Perform a security risk assessment of all health system information systems.

Author: Gina Wilson, Chief Financial Officer, Health System     Contact Email: gwilson@smcgov.org     Last Updated: 01-23-2018