Human Resources: Risk Management (1730P)

Program Outcome Statement

Identify, assess, monitor, and mitigate safety and insurance programs.

Program Services

  • Insurance Programs (Workers’ Compensation, General Liability, Automobile, Property, Medical Malpractice)
  • Claims Management- Litigation settlement (torts and workers' compensation)
  • County Safety Program
  • ADA Title II Program/Other disability leave programs
  • Consultation and Training


Risk Management ensures financial stability through appropriate identification, assessment and management of potential exposures to County assets and promotes employee and public safety through education, training and compliance.

Percent of customer survey respondents rating overall satisfaction with services good or better

Number of workers' compensation claims per 100 FTEs - SMC vs. ICMA

Property Expenditures per Capita

Story Behind Performance

The number of workers’ compensation claims has remained relatively stable during the last four years, with less than 12 claims per 100 FTEs. This rate is comparable with the International City/County Management Association (ICMA) benchmark rate.
Customer satisfaction with Risk Management remains strong with 95% of customers rating services as good or better. Property expenditures per capita were higher a few years ago primarily due to the severity of recent claim activity and increased earthquake insurance limits. 
Recent program accomplishments include: expanding the use of the Risk Management Information System (Origami), an electronic management system that incorporates data from multiple sources and provides tracking, reporting and tools; updating the ADA Site Evaluation tool and prioritized the Plan’s Facilities List; continuing to deploy preventative services to departments including Repetitive Stress Injury software-RSI Guard, Company Nurse for reporting and triaging employee injuries, and iMitigate, an online self-assessment and interactive training tool for computer workstation users. Over 90% of employees that completed the assessment indicated that they will make behavioral changes as a result of the assessment.
Risk Management, in its capacity as administrative authority over the County’s ADA Title II program, focused on the County's ADA Transition Plan, updated the ADA Site Evaluation Tool, prioritized the Plan's Facilities List, and conducted site evaluations.


The Risk Management Program priorities include:
  • Focusing on loss prevention and identifying trends through data analysis to mitigate exposure;
  • Wrapping up updating ADA Title II Access Countywide program with Disability Access Consultants;
  • Promoting Enviance (formerly RSI Guard Software), iMitigate;
  • Reinventing the Ergonomic program to streamline the evaluation and equipment ordering process including a new case management system; and
  • Enhancing Origami Risk Management system to support EEO, ER, and Benefits.

Author: Scott Johnson, Deputy Director     Contact Email:     Date Updated: 2/5/19