Human Resources: Risk Management (1730P)
Program Outcome Statement
Identify, assess, monitor, and mitigate safety and insurance programs.
- Insurance Programs (Workers’ Compensation, General Liability, Automobile, Property, Medical Malpractice)
- Claims Management- Litigation settlement (torts and workers compensation)
- County Safety Program
- ADA Title II Program/Other disability leave programs
- Consultation and Training
Risk Management ensures financial stability through appropriate identification, assessment and management of potential exposures to County assets and promotes employee and public safety through education, training and compliance.
Percent of customer survey respondents rating overall satisfaction with services good or better
Number of workers' compensation claims per 100 employees - SMC vs. ICMA
Property expenditures per capita - SMC vs. ICMA Bay Area Counties
Story Behind Performance
The number of workers’ compensation claims has remained relatively stable during the last four years, with less than 12.5 claims per 100 FTEs. This rate is comparable with the International City/County Management Association (ICMA) benchmark rate.
Customer satisfaction with Risk Management remains strong with 99% of customers rating services as good or better. Property expenditures per capita were higher a couple of years ago primarily due to the severity of recent claim activity and increased earthquake insurance limits.
Recent program accomplishments include: initiating the implementation of a new Risk Management Information System (Origami), an electronic management system that incorporates data from multiple sources and provides tracking, reporting and tools; issuing a RFP for Workers Compensation third party administrator; updating the ADA Site Evaluation tool and prioritized the Plan’s Facilities List; continuing to deploy preventative services to departments including Repetitive Stress Injury software-RSI Guard, Company Nurse for reporting and triaging employee injuries, and iMitigate, an online self-assessment and interactive training tool for computer workstation users. Over 90% of employees that completed the assessment indicated that they will make behavioral changes as a result of the assessment.
Risk Management, in its capacity as administrative authority over the County’s ADA Title II program, focused on the County's ADA Transition Plan, updated the ADA Site Evaluation Tool, prioritized the Plan's Facilities List, and conducted site evaluations.
The Risk Management Program priorities include:
- Focusing on loss prevention and identifying trends through data analysis to mitigate exposure;
- Implementing Title II /ADA Capital Projects;
- Promoting RSI Guard Software, iMitigate and Company Nurse; and
- Transitioning to new workers compensation third party administrator.