Human Services Agency (7000B)


Enhance the well-being of children, adults, and families by providing professional, responsive, caring, and supportive service.

Department Headline Measures

Percent of Applications for Public Assistance Programs that are Processed Within State Standards for Timeliness

Percent of Children that Exited to a Permanent Home Within 12 Months of Entering Foster Care

Budget Summary

FY 2016-17

  • Total Sources: $204,428,604
  • Total Requirements: $249,667,795
  • Net County Cost: $45,239,191
  • Funded FTEs: 768

FY 2017-18

  • Total Sources: $205,850,974
  • Total Requirements: $253,809,059
  • Net County Cost: $47,958,085
  • Funded FTEs: 766

Program Results

Percent of Children in Foster Care Visited by their Social Worker Each Month

Percent of Welfare-to-Work Families Meeting Requirements in Federal Work Participation Rate (WPR) Based on State Measurement

Percent of Residents Receiving Nutritional Assistance through CalFresh Benefits from Total Estimated Population Below 125 Percent of the Poverty Limit

Administrative Measures

Percent of Performance Goals Met

Percent of Customer Survey Respondents Rating Services as Good or Better

Cost Per Capita

Percent of Employees Rating Experience Working for the County as Good or Better

Percent of Employee Evaluations Completed Annually

FY 2015-17 Highlights

  • The Agency developed a coordinated approach to address homelessness with our community partners, and the Agency successfully received $6.8 million of HUD funding to support various supportive housing services and programs
  • The County Veterans Services Office increased outreach to our veterans and assisted our eligible veterans to access services, resulting in increased retroactive and monthly VA benefit payments
  • The Agency began the process of modernizing its training and staff development in 2015 and has now completed the development of the training curriculum and is launching the new training modules with staff

FY 2017-19 Priorities

  • Continue the implementation of LEAN practices with all branches of the Agency to develop best operating practices
  • Use data to monitor performance and drive outcomes

Links to Program Reports

Author: Nicole Pollack, Agency Director     Contact Email:     Last Updated: 01-25-2019