ISD: Business & Fiscal Administration (1810P)

Program Outcome Statement

Provide accurate and timely business, fiscal, procurement, and project management services for ISD and its customers.

Program Services

  • Budget Planning, Monitoring, Forecasting, and Reporting
  • General Accounting
  • Customer Billing and Collections
  • Procurement of Goods and Services
  • Business Analytics and Process Improvements
  • Performance Analytics and Reporting
  • People Operations
  • Information Technology (IT) Asset Management
  • Administrative Support
  • Employee Training


ISD’s Business and Fiscal Administration (BFA) Program provides strategic and operational support to all ISD business lines. This includes and is not limited to finance, decision making, people operations, procurement, and project management. The program is leading several countywide initiatives to improve efficiency and effectiveness in managing the County’s IT Assets.
The BFA Program is responsible for developing and monitoring the ISD budget and charge back rates for its various service offerings. Additionally, the Program collaborates closely with County Departments and Central Procurement office to develop strategic procurement vehicles for quicker and cost-effective procurement of IT goods and services.
In partnership other ISD Programs, the BFA Program manages the development of a structured multi-tier training plan for its employees, intended to build their core skills. Members of the BFA team also organize several ISD-wide employee engagement events, including weekly Tai Chi classes, Yoga, the Heartwalk, and quarterly business retreats.
For the remainder of FY 2018-19, the BFA Program will heavily emphasize on business process improvement, bettering work-life balance, and increasing employee engagement.

Percent of Employee Evaluations Completed Annually

FY 2014-15 Target = 95% |  FY 2015-16 Target = 95%

Percent of Employees Meeting the 20 Hour Annual Training Requirement

Percent of Employees Rating Working for the County as Very Good

FY 2014-15 Target = 75% |  FY 2015-16 Target = 75%

Percent of Performance Goals Met

FY 2014-15 Target = 60%  |  FY 2015-16 Target = 60%

FY 2018-19 Mid-Year Story Behind Performance

Percent of Employee Evaluations Completed Annually
BFA records show ISD completed evaluations for 0.00% of its employees.

ISD focused on improving employee evaluation and satisfaction through frequent collaborative feedback between managers and employees. ISD will conduct performance evaluations towards the end of FY 2018-19.
Percent of Employees Meeting the 20 Hour Annual Training Requirement
BFA records show that 34% of ISD’s employees completed their annual 20-hour training requirement.

For FY 2018-19, ISD structured a multi-tier training plan for all department employees. Tier one, core skills, consists of department-wide staff training related to customer service and basic technology tools and skills. Tier two, unit-specific training, addresses technical job requirements for all ISD business lines, enabling staff to provide effective and timely services. Tier three, specialized training is tailored for individual employees' personal and professional development goals.  Training completion is monitored on a weekly basis to ensure that employees achieve planned training goals.
Percent of Employees Rating Working for the County as Very Good
Survey is now conducted every two years, data will be updated accordingly upon completion of the next evaluation cycle.
This metric increased from 72% in FY 2016-17 to 77% in FY 2017-18. This rise in employee satisfaction is due to a department re-organization, employee position re-classification studies, office remodels, and better collaboration and cohesiveness between all employees. ISD strives to continue improving this rating. Department leadership is developing program-specific employee engagement plans to improve the department’s overall culture.
Percent of Performance Goals Met
Over the past year, BFA records show ISD met or exceeded 85.00% of the performance goals it previously set.
ISD is forecasting that it will exceed the target of 80% of measures met in FY18-19. This will be achieved with continuous business process improvement, employee training, providing necessary tools to achieve higher performance, and BFA’s monitoring of each performance measure, which allowed course corrections to be implemented as-needed over time.

Future Priorities

  • Business Process Improvement: The BFA Program plans to improve finance and accounting processes to support better budget management, procurement, accounting, and time-keeping.
  • Asset Management: The BFA Program will plan and lead the implementation of enhancements to the Countywide ITAM system – Phase 2.
  • Cultural Enhancement: The BFA Program is increasing collaboration and streamlining business processes to improve and sustain operational effectiveness by acting on employee feedback.
  • Project Delivery: The BFA Program will continue to ensure that ISD led projects are delivered on time, on budget and with high customer satisfaction.
  • Employee Engagement and Staff Development: The BFA Program will continue to champion improvements in employee engagement and training.

Author: Harshil Kanakia     Contact Email:     Date Updated: 01-25-2019