ISD: Planning and Project Management (1844P)
Program Outcome Statement
Provide an enterprise-wide approach to identify, prioritize, and successfully execute a portfolio of technology projects that
are aligned with the County’s strategic vision for technology
Program Services
- Project Management Services
Overview
The Planning and Project Management Program (Program) drives
execution of key enterprise-wide capital technology projects in the areas
of remote work technology, cybersecurity, network upgrades, public wi-fi, and
website upgrades. Additionally, the Project Management Office (PMO) provide
technology project support for large infrastructure and application projects
for County.
Percent of Projects Completed with a Customer Satisfaction Rating of Good
or Better
FY 2021-22 Year-End Story Behind Performance
Percent of Projects Completed with a Customer
Satisfaction Rating of Good or Better
The Planning and Project Management Program received a
100% customer satisfaction rating of the projects completed in FY 2021-22 which
exceeds the target of 85%.
The Program strives to ensure all projects are completed
successfully on-schedule and on-budget, with the goal of sponsors rating the project
management services we provide as good or better.
During FY 2021-22, the Program facilitated completion of seven
projects resulting in installation of new firewalls which secure the County’s
network; migration of the County’s remote workforce from an older virtual
private network platform to a new robust technology providing a more reliable
and secure connection to County applications and data repositories; replacement
of legacy networking routers and switches; and expansion of the wireless
networking capabilities allowing workforce members to connect their computing
devices to the County’s network. The Program also documented a PMO maturation
roadmap, developed a project lifecycle playbook containing requirements for
successful planning and execution of ISD managed projects, and developed a
request for solicitation to identify and acquire a project and portfolio
management tool.
Future Priorities
- The
Program will implement a project and portfolio management tool to allow
for strategic IT project and portfolio management, project initiation,
planning, execution, and closure, to enable successful project delivery.
- The Program
will also implement standards for project documentation, procedures, and
adherence to a PMO handbook to create standards and compliance with
processes.
Authors: Office of the Chief Information Officer Contact #: (650) 363-4548 Last Updated: 09-12-2022