ISD: Planning and Project Management (1844P)

Program Outcome Statement

Provide an enterprise-wide approach to identify, prioritize, and successfully execute a portfolio of technology projects that are aligned with the County’s strategic vision for technology

Program Services

  • Project Management Services

Overview

The Planning and Project Management Program (Program) drives execution of key enterprise-wide capital technology projects in the areas of remote work technology, cybersecurity, network upgrades, public wi-fi, and website upgrades. Additionally, the Project Management Office (PMO) provide technology project support for large infrastructure and application projects for County.

Percent of Projects Completed with a Customer Satisfaction Rating of Good or Better

FY 2021-22 Year-End Story Behind Performance

Percent of Projects Completed with a Customer Satisfaction Rating of Good or Better
The Planning and Project Management Program received a 100% customer satisfaction rating of the projects completed in FY 2021-22 which exceeds the target of 85%.
The Program strives to ensure all projects are completed successfully on-schedule and on-budget, with the goal of sponsors rating the project management services we provide as good or better.
During FY 2021-22, the Program facilitated completion of seven projects resulting in installation of new firewalls which secure the County’s network; migration of the County’s remote workforce from an older virtual private network platform to a new robust technology providing a more reliable and secure connection to County applications and data repositories; replacement of legacy networking routers and switches; and expansion of the wireless networking capabilities allowing workforce members to connect their computing devices to the County’s network. The Program also documented a PMO maturation roadmap, developed a project lifecycle playbook containing requirements for successful planning and execution of ISD managed projects, and developed a request for solicitation to identify and acquire a project and portfolio management tool.

Future Priorities

  • The Program will implement a project and portfolio management tool to allow for strategic IT project and portfolio management, project initiation, planning, execution, and closure, to enable successful project delivery.
  • The Program will also implement standards for project documentation, procedures, and adherence to a PMO handbook to create standards and compliance with processes.

Authors: Office of the Chief Information Officer  Contact #: (650) 363-4548  Last Updated: 09-12-2022