ISD: Planning and Project Management (1844P)
Program Outcome Statement
Provide an enterprise-wide approach to identify, prioritize, and successfully execute a portfolio of technology projects that
are aligned with the County’s strategic vision for technology
Program Services
- Project Management Services
Overview
The Planning and Project Management Program (Program) drives
execution of key enterprise-wide capital technology projects in the areas of
remote work technology, cybersecurity, network upgrades, public wi-fi, and
website upgrades. Additionally, the Project Management Office (PMO) provide
technology project support for large infrastructure and application projects
for County.
The PMO team has completed
documenting the business requirements for a portfolio and project management tool
and has issued an RFI. The implemented tool will help the PMO to improve
project intake, management, and closure. Additionally, it will simplify project
execution and enhance communication and overall management and reporting.
The PMO team has also introduced the Project Manager
Playbook (PM Playbook) which conforms to the Project Management Institute (PMI)
standards for project management. The playbook includes standard templates and
a process guide for the project lifecycle. This initiative will ensure
standardization and take our PMO to the next level of maturity that will
ultimately benefit our customers experience with working with ISD and the PMO.
Percent of Projects Completed with a Customer Satisfaction Rating of Good or Better
FY 2022-23 Mid-Year Story Behind Performance
Percent of Projects Completed with a Customer
Satisfaction Rating of Good or Better
During the first half of FY2022-23, The PMO office received
a 100% customer satisfaction rating of the projects completed which exceeds the
target of 85%.
The Program strives to ensure all projects are completed
successfully on-schedule and on-budget, with the goal of sponsors rating the
project management services we provide as good or better. Our PMO team, facilitated
completion of the support of November Elections project for the Assessors
County Clerk Recorder and Elections department resulting in a successful
November election.
Future Priorities
- The Program will implement a project and portfolio management tool to allow for strategic IT project and portfolio management, project initiation, planning, execution, and closure, to enable successful project delivery.
- The Program will continue to enforce and support standards for project documentation, procedures, and adherence to the PM Playbook.
Authors: Office of the Chief Information Officer Contact #: (650) 363-4548 Last Updated: 02-27-2023