ISD: Planning and Project Management (1844P)

Program Outcome Statement

Provide an enterprise-wide approach to identify, prioritize, and successfully execute a portfolio of technology projects that are aligned with the County’s strategic vision for technology

Program Services

  • Project Management Services


The Planning and Project Management Program (Program) drives execution of key enterprise-wide capital technology projects in the areas of remote work technology, cybersecurity, network upgrades, public wi-fi, and website upgrades. Additionally, the Project Management Office (PMO) provide technology project support for large infrastructure and application projects for County.
The PMO team has completed documenting the business requirements for a portfolio and project management tool and has issued an RFI. The implemented tool will help the PMO to improve project intake, management, and closure. Additionally, it will simplify project execution and enhance communication and overall management and reporting.
 The PMO team has also introduced the Project Manager Playbook (PM Playbook) which conforms to the Project Management Institute (PMI) standards for project management. The playbook includes standard templates and a process guide for the project lifecycle. This initiative will ensure standardization and take our PMO to the next level of maturity that will ultimately benefit our customers experience with working with ISD and the PMO.

Percent of Projects Completed with a Customer Satisfaction Rating of Good or Better

FY 2022-23 Mid-Year Story Behind Performance

Percent of Projects Completed with a Customer Satisfaction Rating of Good or Better
During the first half of FY2022-23, The PMO office received a 100% customer satisfaction rating of the projects completed which exceeds the target of 85%.
The Program strives to ensure all projects are completed successfully on-schedule and on-budget, with the goal of sponsors rating the project management services we provide as good or better. Our PMO team, facilitated completion of the support of November Elections project for the Assessors County Clerk Recorder and Elections department resulting in a successful November election.

Future Priorities

  • The Program will implement a project and portfolio management tool to allow for strategic IT project and portfolio management, project initiation, planning, execution, and closure, to enable successful project delivery.
  • The Program will continue to enforce and support standards for project documentation, procedures, and adherence to the PM Playbook.

Authors: Office of the Chief Information Officer  Contact #: (650) 363-4548  Last Updated: 02-27-2023