ISD: Planning and Project Management (1844P)

Program Outcome Statement

Guide technology projects through a structured project management lifecycle for successful planning, execution, and delivery.

Program Services

  • Project Management Services

Overview

The Planning and Project Management Program (Program) provides technology project management services to County departments. The Program utilizes a structured project management playbook with a standard set of tools and processes to achieve successful execution and delivery of projects for a positive customer experience. The Program provides regular training to Information Services Department staff to help them follow best practices throughout the project lifecycle.
In the first half of FY 2023-24, the Program released a Countywide Information Technology (IT) Project Portal (Portal) which displays regularly updated information about active technology projects in County Departments. This portal is used by the County Board of Supervisors and Executive Office to maintain general awareness regarding the County’s investment in technology upgrades and improvements.
The Program also completed a Request for Proposal (RFP) to identify and implement a new project management platform. The project team has kicked off with the objective to implement the platform by June 2024. This platform will be utilized for all Project management activities within the Information Services Department while enabling automation and digital transformation of project management lifecycle processes to elevate the maturity level of our Project Management Office.
The Program is also assisting with the execution of ISD’s strategic priorities - Application Upgrades, Cybersecurity Enhancements, Disaster Recovery, Innovation, Public Safety Microwave, and VoIP: providing support through portfolio management and executive reporting.

Percent of Projects Completed with a Customer Satisfaction Rating of Good or Better

FY 2023-24 Mid-Year Story Behind Performance

Percent of Projects Completed with a Customer Satisfaction Rating of Good or Better
The program recorded 100% project satisfaction for the projects completed in the first half of FY 2023-24.
The Program provides technology project management services to County departments. The Program utilizes a structured project management playbook with a standard set of tools and processes to achieve successful execution and delivery of projects. This measure is a necessary indicator to understand customer satisfaction.

Future Priorities

For the remainder of FY 2023-25, the Program will establish a standard process for a Countywide call for capital technology projects, allowing County departments to submit project requests that may require support from ISD. The Program will also implement a project portfolio management platform to transform and standardize project lifecycle management to better enable the completion of projects on-time and on-budget.

Authors: Office of the Chief Information Officer  Contact #: (650) 363-4548  Last Updated: 01-30-2024