Guide technology projects through a structured project management lifecycle for successful planning, execution, and delivery.

The Planning and Project Management Program (Program)   of the Information Services Department (ISD) provides technology project management services to County departments. The Program utilizes structured project management procedures with a standard set of tools and processes to achieve successful project execution and a positive customer experience. In FY 2023-24, the Program released a Countywide Information Technology (IT) Project Portal (Portal) displaying updated information about active technology projects in County Departments. This portal is used by the County Board of Supervisors and County Executive’s Office to maintain general awareness of the County’s investment in technology upgrades and improvements.

The Program completed a Request for Proposal to identify and implement a new project and portfolio management platform  . The project team began implementing the platform in January 2024, with an anticipated completion date of December 2024. The Program manages all project management activities within the Information Services Department to ensure processes are adhered to, while also enabling automation and digital transformation of project management lifecycle processes.  The Program is assisting with the execution of ISD’s strategic priorities in the areas of application upgrades, cybersecurity enhancements, technology disaster recovery, innovation, public safety microwave, and implementation of a new voice over internet platform.

 The Program closely collaborated with the County’s Project Development Unit to implement technology infrastructure for County Office Building 3; temporary trailers occupied by County Departments while South San Francisco wellness center is under construction; the Health administration building; and the Sheriff’s Office headquarters. Furthermore, the Program led the decommissioning of a campus data center providing critical network, telephone, and server services to County Departments occupying the County’s Harbor campus. The Program staff are providing critical project support for the Planning and Building’s online permitting system, and Health’s electronic health records implementation.   

The Program facilitated and supported various move, and relocation, projects, including the Human Services Agency from the 1487 Huntington Avenue location and the 260 Harbor ISD-occupied site. These projects are complex and require an enormous amount of planning and coordination between multiple different teams, vendors, and end-users to ensure our departments can continue their work and service to the public and the County. 

The program recorded 100% project satisfaction for the projects completed in FY 2023-24.

The Program provides technology project management services to County departments. The Program utilizes a structured project management procedures with a standard set of tools and processes to achieve successful execution and delivery of projects. This measure is a necessary indicator to understand customer satisfaction.

For FY 2024-25, the Program is administering a Countywide call for IT technology projects, requesting County departments to submit technology projects that may require support from ISD. Additionally, the Program intends to implement a project and portfolio management platform that will standardize and automate the project lifecycle management to support the continuation of project completions on-time and within budget.