ISD: Planning and Project Management (1844P)
Program Outcome Statement
Guide technology projects through a structured project management lifecycle for successful planning, execution, and delivery.
- Project Management Services
The Planning and Project Management Program (Program) provides technology project management services to County departments. The Program utilizes a structured project management playbook with a standard set of tools and processes to achieve successful execution and delivery of projects for a positive customer experience.
In FY 2021-23, the Program created a procedural playbook to standardize technology project lifecycle management. This team also conducted a competitive solicitation to review available enterprise project portfolio management platforms to enable effective execution of technology projects. Furthermore, the Program built a Countywide IT projects application to share technology project information with elected officials, Department Directors, and various information technology advisory committees. Among many technology projects, the Program collaborated with County departments and other Information Services Department ISD programs to complete strategic and operational projects for the County. Some projects include the migration of a data center and state networking gateway from leased facilities into a County-owned data center, coordination with the Project Development Unit on technology needs for new County facilities, support for the implementation of the new Assessor’s Parcel Assessment System, enhancements to the County’s cybersecurity platforms and processes, and migration of the County users to the new Voice over Internet Protocol (VoIP) technology.
Percent of Projects Completed with a Customer Satisfaction Rating of Good or Better
FY 2022-23 Year-End Story Behind Performance
Percent of Projects Completed with a Customer
Satisfaction Rating of Good or Better
The Program provides technology project management services to County departments. The Program utilizes a structured project management playbook with a standard set of tools and processes to achieve successful execution and delivery of projects. This measure is a necessary indicator to understand customer satisfaction.
In FY 2023-25, the Program will establish a standard process for a Countywide call for capital technology projects, allowing County departments to submit project requests that may require support from ISD. The Program will also implement a project portfolio management platform to transform and standardize project lifecycle management to better enable the completion of projects on-time and on-budget.