ISD: Planning and Project Management (1844P)
Program Outcome Statement
Guide technology projects through a structured project
management lifecycle for successful planning, execution, and delivery.
Program Services
- Project Management Services
Overview
The Planning and Project Management Program (Program)
provides technology project management services to County departments. The
Program utilizes a structured project management playbook with a standard set
of tools and processes to achieve successful execution and delivery of projects
for a positive customer experience.
In FY 2021-23, the Program created a procedural playbook to
standardize technology project lifecycle management. This team also conducted a
competitive solicitation to review available enterprise project portfolio
management platforms to enable effective execution of technology projects.
Furthermore, the Program built a Countywide IT projects application to share
technology project information with elected officials, Department Directors,
and various information technology advisory committees. Among many technology
projects, the Program collaborated with County departments and other Information
Services Department ISD programs to complete strategic and operational projects
for the County. Some projects include the migration of a data center and state
networking gateway from leased facilities into a County-owned data center,
coordination with the Project Development Unit on technology needs for new
County facilities, support for the implementation of the new Assessor’s Parcel
Assessment System, enhancements to the County’s cybersecurity platforms and
processes, and migration of the County users to the new Voice over Internet Protocol
(VoIP) technology.
Percent of Projects Completed with a Customer Satisfaction Rating of Good or Better
FY 2022-23 Year-End Story Behind Performance
Percent of Projects Completed with a Customer
Satisfaction Rating of Good or Better
The Program provides technology project management services to County departments. The
Program utilizes a structured project management playbook with a standard set
of tools and processes to achieve successful execution and delivery of
projects. This measure is a necessary indicator to understand customer
satisfaction.
Future Priorities
In FY 2023-25, the Program will establish a standard process
for a Countywide call for capital technology projects, allowing County departments
to submit project requests that may require support from ISD. The Program will
also implement a project portfolio management platform to transform and
standardize project lifecycle management to better enable the completion of projects
on-time and on-budget.
Authors: Office of the Chief Information Officer Contact #: (650) 363-4548 Last Updated: 09-18-2023