Program Results

The Planning and Project Management Program (Program) of the Information Services Department (ISD) provides technology project management services to County departments. The Program utilizes structured project management procedures with a standard set of tools and processes to achieve successful project execution and a positive customer experience.

In the first half of FY 2024-25, the Program successfully delivered projects and continued execution on several strategic technology projects:

County Office Building 3: Led the installation of network infrastructure, telephony, desktops, and computer peripherals in a newly constructed, state-of-the-art County facility. This project supported the relocation of seven County departments, ensuring business continuity and modern IT readiness from day one.
Board of Supervisors Chambers: Enhancing audiovisual capabilities in the Board of Supervisors Chambers to support high-quality public meetings and presentations. These upgrades aim to improve transparency and community engagement through improved technology.
Countywide Call for IT Projects: Designed and implemented a centralized dashboard to manage the Countywide Call for IT Projects. This solution streamlines the project intake and planning process, enabling departments to submit, track, and prioritize IT initiatives more efficiently.
Project Portfolio Management (PPM): Implemented a Project Portfolio Management system to support project initiation and lifecycle management aligned to industry best practice and governance. This solution improves visibility into active projects and enhanced executive reporting.
Planning and Building Permit System: Leading the implementation of an online permitting platform to transition away from manual, paper-based submissions. This initiative enhances efficiency, improves customer service, and supports the County’s digital transformation goals.
Harbor Data Center: Consolidating County data center operations into a County-owned facility to improve operational resilience and reduce risk. This strategic move supports long-term sustainability and enhances disaster recovery capabilities.
Human Services Agency – Child Welfare Services Subnet: Established a secure and dedicated network subnet for the Child Welfare Services team to ensure reliable and compliant data communication between State and County systems, supporting critical services for vulnerable populations.
Department of Housing – Network Configuration: Configured and deployed network infrastructure for the Department of Housing’s newly leased office space. This work enabled staff operations and service delivery to County residents in a timely and efficient manner.
South San Francisco Wellness Center – VoIP Migration: Migrated over 700 legacy phones to a Voice over Internet Protocol (VoIP) system at the South San Francisco Wellness Center. This upgrade improves communication capabilities and supports modern service delivery to residents.
Sheriff’s New Headquarters: Deployed network and audiovisual systems to support the operational needs of the Sheriff’s new headquarters. These installations are critical to supporting law enforcement activities, internal communication, and administrative functions.
Health Electronic Records Application: Implemented an electronic health records platform to provide County residents with centralized, secure access to their personal health information. This system enhances care coordination, improves data accuracy, and supports health service delivery.