Information Services Department (1800B)


The mission of the Information Services Department (ISD) is to connect employees within the County government and to connect residents to their government. The department strives to promote the effectiveness and efficiency of government and build stronger connections through reliable and secure infrastructure and applications, responsive service delivery, and greater transparency of information.

Budget Summary

FY 2022-23

  • Total Sources: $78,944,305
  • Total Requirements: $78,944,305
  • Net County Cost: $0
  • Funded FTEs: 136.5

FY 2023-24

  • Total Sources: $94,648,707
  • Total Requirements: $94,648,707
  • Net County Cost: $0
  • Funded FTEs: 137


ISD is responsible for providing information technology (IT) services to support the business operations of County departments and regional agencies. Our 5 divisions connect our customers with the tools and technology they need to succeed.
In FY 2023-25, ISD is committed to delivering a high level of service by collaborating with County departments on innovative solutions and continuous improvements to keep our customers coming back to us as their provider of choice by focusing on the following strategic priorities:
  • Modernizing IT infrastructure to provide a resilient and robust IT environment
  • Partnering with County departments to further leverage existing and newly emerging cloud technologies
  • Continuing a cybersecurity strategy and framework that enables innovation while also meeting industry best practices
  • Fostering a dynamic working environment where innovation, employee engagement, and upskilling are topmost priorities.
More specifically, ISD staff are working on the following multi-year projects:
  • Upgrading public safety radio communications infrastructure and systems for increased resiliency, availability, and functionality.
  • Upgrading the telephone environment to voice over internet protocol (VoIP) technology to enhance the County staff experience while working remotely or at alternate locations.
  • Bringing all public-facing mapping applications and other digital assets in compliance with Web Content Accessibility Guidelines and exploring several emerging geospatial technologies such as indoor navigation, geo-enabled notifications, and augmented reality.
  • Deploying a Disaster Recovery as a Service for County managed virtual server machines to provide further resiliency for County’s computing environment.
  • Implementing additional security event detection platforms designed to dynamically identify computing threats and spontaneously respond and resolve these threats with minimal disruption to the critical operational services of our customer departments.
  • Implementing a project portfolio management platform to transform and standardize project lifecycle management to achieve greater degree of execution success.
  • The Middlefield Road Improvement Project is steadily moving toward completion. The deployment of smart city technologies will benefit the area’s residents, visitors, and business owners by enhancing the overall community experience and safety. Features like smart parking and smart benches will streamline daily activities and improve the use of public spaces.

Department Equity

ISD is committed to empowering our communities with equal access to information and services through innovative technologies by:
  • Live interpretation and threshold language support for technology platforms in public meetings.
  • Improved website platforms for residents to access government information and services in their preferred languages.
  • Active participation in Core Equity Team, Data Committee, and Equity Tools Committee.
  • Collaboration with Equity staff to develop the County's Equity Resource Hub.
  • Inclusion of County Equity updates in standardized agendas for one-on-one meetings.
  • Implementation of smart technologies in the Middlefield Road improvement project and the SMC Public Wi-Fi program.

Department Headline Measures

Median Number of Minutes to Respond to High Priority Incidents

Highest number of sessions connecting to SMC Public Wi-Fi in a given month

Links to program reports

Percent of Projects Completed On-Time and On-Budget with a Customer Satisfaction Rating of Good or Better

Author: Office of Chief Information Officer     Contact #: (650) 363-4548    Date Updated: 01-30-2024