Information Services Department (1800B)

Mission

Promote the effectiveness of government by innovating solutions, building stronger connections through reliable and secure infrastructure and applications, excellent customer service, and greater access to information. 

Department Headline Measures

Percent of Customer Survey Respondents Rating Services as Good or Better

FY 2014-15 Target = 85% | FY 2015-16 Target = 85%

Percent of Projects Completed On-Time and On-Budget with a Customer Satisfaction Rating of Good or Better

FY 2014-15 Target = 75% | FY 2015-16 Target = 78%

Budget Summary

FY 2016-17

  • Total Sources: $36,131,632
  • Total Requirements: $36,131,632
  • Net County Cost: $0
  • Funded FTEs: 131

FY 2017-18

  • Total Sources: $41,184,992
  • Total Requirements: $41,184,992
  • Net County Cost: $0
  • Funded FTEs: 131

Program Results

Median Number of Minutes to Respond to High Priority Incidents

Administrative Measures

Percent of Employee Evaluations Completed Annually

FY 2014-15 Target = 95% |  FY 2015-16 Target = 95%

Percent of Employees Meeting the 20 Hour Annual Training Requirement

Percent of Employees Rating Working For the County as Very Good

FY 2014-15 Target = 75% | FY 2015-16 Target = 75%

Percent of an Information Technology Full-Time Equivalent to Support Each Employee

*Number of full-time equivalent employees required to support the County’s workforce
FY 2014-15 Target = < 3.30% | FY 2015-16 Target = < 3.75%

Percent of Performance Goals Met 

FY 2014-15 Target = 60% | FY 2015-16 Target = 60%

FY 2015-17 Highlights

  • Expanded public Wi-Fi network to 26 sites
  • Constructed new networking fiber for 13 key County staff office facilities
  • Migrated/upgraded 71 servers from Windows 2003 to a more current operating system
  • Updated the countywide standard for video conferencing
  • Upgraded the network for improved Wi-Fi connectivity at various County facilities
  • Met or exceeded goals in 13 of 15 key measures
  • Completed ISD staff re-classification study
  • Completed re-organization of the Department
  • Completed remodel of offices
  • Expanded access to data and applications through the support of more mobile devices and Wi-Fi access for staff and the public

FY 2017-19 Priorities

  • Complete Countywide five year Information Technology Strategic Plan
  • Complete and update ISD's operational plan for fiscal year 2017-19
  • Expand technology solutions for Disaster Recovery
  • Engage public through Public Wi-Fi, Open-SMC apps, and new Open Data
  • Implement a Countywide IT asset management system
  • Champion Regional Open Data, Smart Cities, and Connected Communities initiatives
  • Enhance County security and compliance
  • Expand countywide information technology user training
  • Continue to meet customer satisfaction targets
  • Continue to deliver projects on-time and on-budget
  • Improve video conferencing capabilities

Links to program reports

Author: Jon Walton     Contact Email: JWalton@smcgov.org     Date Created: 08-27-2018