Office of Sustainability: Administration (4010P)

Program Outcome Statement

Provide leadership and internal operational support

Program Services

  • Administration and Policy Development
  • Budget, Finance, and Payroll
  • Human Resources

Overview

The Administration Program offers direction and guidance by providing fiscal oversight, budget preparation and monitoring, and general administrative support to the Office. The Fiscal Unit of the Program also processes the day to day fiscal accounting for the Office, the County Manager's Office, the Board of Supervisors, the Coroner's Office, and Fire Protections Services.

Customer Satisfaction Rating of Good or Better

Percent of Employee Evaluations Completed Annually

Percent of Performance Goals Met

Story Behind Performance FY 2017-18 Year-End Update

Administration provides fiscal, payroll, and general administrative services for the Office of Sustainability as well as the Board of Supervisors and the County Manager's Office. In FY 2017-18, a customer service survey was developed and administered to all clients served by the Office. There were 14 respondents with the majority being assisted by the Solid Waste Management Program, however, all rated the service provided by the Office as 'Excellent'.
The Office continues to participate in the Performance Pilot Program that being led by the Human Resources Department and is in the second year. During FY 2017-18, Program Manager's held regular one-on-one and monthly work-group meetings with staff and continued to refine performance and development goals for each staff member. Additionally in FY 2017-18, the Office celebrated its first 'Rookie' and 'Employee' of the year at a staff retreat.
Performance continues to be a focus for the the Office and all programs have developed measures that aid in evaluating the success of services provided to the residents of the county. In FY 2017-18, the Office met 12 of the 15 performance goals developed at the beginning of the fiscal year.

FY 2018-19 Priorities

  • Continue to monitor the budget to ensure that the Office stays within approved resource allocations and end the fiscal year within budgeted appropriations
  • Work with the Program Managers to develop meaningful performance measures that evaluate program success
  • Increase the number of respondents to the Office's customer satisfaction survey

Author: Michael Bolander, Financial Services Manager     Contact Email: mbolander@smcgov.org     Date Updated: 08/20/2018