Office of Sustainability: County Service Area No. 8 (4070B)

Program Outcome Statement

Administer the waste management operations and fire protection services within County Service Area No. 8, the community of North Fair Oaks

Program Services

  • Solid waste collection and waste diversion
  • Reducing illegal dumping
  • Fire protection services
  • Administrative services


The Office of Sustainability Waste Reduction Program’s mission is to advance environmental sustainability by working with residents, businesses and institutions throughout San Mateo County to encourage environmental stewardship, implement resource conservation programs and policies, and comply with the California Integrated Waste Management Act (AB 939), the California Mandatory Commercial Recycling Act (AB 341), and the California Mandatory Organics Recycling Act (AB 1826).
The Program also supports County Service Area 8 by administering the waste hauling agreement with Recology and participating as an active member of the Joint Powers Authority ( for garbage and recycling services, in order to cost effectively implement and manage waste reduction and recycling programs.

Tons of Solid Waste Materials Collected Curbside in County Service Area No. 8

Percent of Customers Rating Recology / Shoreway Services for County Service Area No. 8 as Good or Better

Redwood City Fire Department Emergency Response Time, Percent of Responses Less Than Seven (7) Minutes

FY 2018-19 Mid-Year Story Behind Performance

In fiscal years 2015-18, the County reviewed ways to increase recycling and decrease illegal dumping. An illegal dumping smart phone application (Report It! NFO) launched in late FY 2014-15. This app makes it easier for the public to report graffiti, illegal dumping, and litter incidents. In FY 2017-18, North Fair Oaks residents and County staff reported and processed 693 incidents. The County continues to respond to these incidents reported through See Click Fix, collaborate with other departments to take a team approach to solving the illegal dumping issues.  The team approach includes: increased outreach, education and enforcement activities for all County service areas.

The Integrated Waste Management Act
- of 1989" established an integrated waste management hierarchy to guide local agencies to divert waste in order of priority: (1) source reduction, (2) recycling and composting, and (3) environmentally safe transformation and land disposal. In North Fair Oaks the disposal has been relative steady, and the recycling tons are consistent for an area that typical redeems their California Redemption Value (CRV) recyclables. This past FY recycling tons decreased, due in part to the drastic changes in the commodity markets for recyclable materials overseas, which impacts the recycling markets locally. Until these recycling markets stabilize, we will expect to see declines in recycling and increases in disposal due to the more stringent requirements imposed for processing recyclable materials.
In 2017, all Prop 218 notices to residents in both the County Franchised Areas and County Service Area No.8 included a link to take part in a survey to gauge satisfaction with the current garbage and recycling collection services. The program will continue to solicit feedback from residents to make sure the contracted services is meeting the needs of the residents in these two services areas. In the Winter of 2018, Prop 218 notices were sent out with a link for a survey on the services, only one resident responded to the survey for both service areas.  In the future the County will create a flyer that will be used as a tool to participate in the survey, in hopes of getting a higher response rate to this services survey by the end of FY 2018/19.
San Mateo County also contracts with Redwood City Fire Department for fire protection and emergency response in CSA-8 and contributes funding to operate the North Fair Oaks Community Center and landscaping services. Redwood City Fire Department staff provide fire and life safety reviews of building plans, defensible space reviews, fire protection education, and fire investigation services. All seven fire stations operated by Redwood City, take part in the countywide mutual aid program which sends the closest engine to any incident, regardless of the location. The Redwood City Fire Department responds to a portion of the calls in CSA-8 (North Fair Oaks). In FY 2017/18 they reported to 432 incidents in the district and 96% of the incidents were responded to in 7 minutes or less. The North Fair Oaks Community Center serves about 7,000 households and 20,000 people each year. About 25% of these visitors are from the North Fair Oaks community.

Author: Lillian Clark, Resource Conservation Program Manager     Contact Email:     Last Updated: 02/07/2018