Controller's Office: Payroll Services (1431P)

Program Outcome Statement

Process payroll for County employees accurately and in a timely manner.

Program Services

  • Process bi-weekly payroll for employees of the County, Courts, and five Special Districts
  • Prepare and submit bi-weekly, quarterly, and annual State and Federal payroll tax reports, and distribute W-2s
  • Maintain and enhance the County's timekeeping and payroll system to comply with Federal and State laws/regulations, and labor agreements


The Division is responsible for processing bi-weekly payroll for approximately 5,414 permanent full-time equivalents. The Division continues to optimize and improve how the County uses its new HR-Payroll system.

Percentage of Payroll Payments Issued Correctly

Number of Countywide FTEs per Payroll Division Staff Compared to Bay Area Benchmark

Percentage of Payroll Payments Direct Deposited

FY 2018-19 Mid-Year Story Behind Performance

Percentage of Payroll Payments Issued Correctly

We assists departments to train staff on rules and regulations and the correct way to fill out time-cards to reduce errors. We audit all payroll transactions and work with the Workday team as they audit personnel transactions that affect payroll. We train the payroll staff and employees on the correct way to fill out forms that are processed by the Controller's Office. We also look for new ways to improve audits and forms to prevent errors.

Percentage of Payroll Payments Direct Deposited

We are able to meet this benchmark because our Memorandum of Understandings in San Mateo County require all new employees to have direct deposit. We continuously encourage employees who fall under the grandfather rule to change to direct deposit. Upon conversion to Workday, we also gained the ability to have multiple direct deposit accounts allowing employees more flexibility with their direct deposit.

Number of Countywide Full-Time Equivalents per Payroll Division Staff Compared to Bay Area Benchmark

In FY 2018-19, six staff support payroll functions for 5,414 full-time equivalents. We partner with department payroll coordinators to assist employees. The Division is slightly below the benchmark due to the fact that we have increased the number of staff working on payroll from five in FY 2017-18 to six in FY 2018-19.

Future Priorities

In FY 2018-19, the Division will continue to process payroll in a timely and accurate manner, while improving payroll functions and business processes.

Author: Eduardo Castillo    Contact Email:     Date Updated: 01-16-2019