Payroll Services (1431P)

Program Outcome Statement

Process payroll for County employees accurately and in a timely manner.

Program Services

  • Process bi-weekly payroll for employees of the County, Courts, and five Special Districts
  • Prepare and submit bi-weekly, quarterly, and annual State and Federal reports, and distribute W-2s (paper and electronic) to all employees
  • Maintain and enhance the County's timekeeping and payroll system to comply with Federal and State laws/regulations, and labor agreements


The Division is responsible for processing bi-weekly payroll for approximately 5,385 employees. The Division continues to optimize and improve how the County uses its new HR-Payroll system.

Percentage of Payroll Payments Issued Correctly

Number of Countywide Employees per Payroll Division FTE Compared to Bay Area Benchmark

Percentage of Payroll Payments Direct Deposited

FY 2017-18 Mid-Year Story Behind Performance

Percentage of Payroll Payments Issued Correctly

We encourage departments to train staff on rules and regulations and the correct way to fill out timecards to reduce the amount of errors.  We continue to audit all payroll transactions and work with the Workday team as they audit personnel transactions that effect payroll.  We train the payroll staff and employees on the correct way to fill out forms that are processed by the Controller's Office.  We also look for new ways to improve audits and forms to prevent errors.

Percentage of Payroll Payments Direct Deposited

We are able to meet this benchmark because our Memorandum of Understandings in San Mateo County require all new employees to have direct deposit.  We continuously encourage employees who fall under the granfather rule to change to direct deposit.  Upon conversion to Workday we also gained the ability to have multiple direct deposit accounts allowing employees more flexibility with their direct deposit.

Number of Countywide Employees per Payroll Division Employee compared to Bay Area Benchmark

We currently serve 5,385 employees with a limited number of payroll staff via effective planning and use of resources. We also partner with department payroll coordinators to assist employees.

Future Priorities

In FY 2017-18, the Division will upgrade the Automatic Timekeeping System (ATKS), and continue to improve payroll functions and business processes.

Author: Eduardo Castillo    Contact Email:     Date Updated: 01-26-2018