Payroll Services (1431P)

Program Outcome Statement

Process payroll for County employees accurately and in a timely manner.

Program Services

  • Process bi-weekly payroll for employees of the County, Courts, and five Special Districts
  • Prepare and submit bi-weekly, quarterly, and annual State and Federal reports, and distribute W-2s (paper and electronic) to all employees
  • Maintain and enhance the County's timekeeping and payroll system to comply with Federal and State laws/regulations, and labor agreements


The Division is responsible for processing bi-weekly payroll for approximately 6,600 employees. The Division continues to optimize and improve how the County uses its new HR-Payroll system.

Percentage of Payroll Payments Issued Correctly

Number of Countywide Employees per Payroll Division FTE Compared to Bay Area Benchmark

Percentage of Payroll Payments Direct Deposited

FY 2017-18 Story Behind Performance

Percentage of Payroll Payments Issued Correctly

We encouraged departments to train staff on rules and regulations and the correct way to fill out time-cards to reduce the amount of errors.  We continued to review all payroll transactions and worked with the Workday team as they reviewed personnel transactions that effected payroll.  We trained the payroll staff and employees on the correct way to fill out forms that were processed by the Controller's Office.  We also looked for new ways to improve processes, reviews, and forms to prevent errors.

Percentage of Payroll Payments Direct Deposited

We met this benchmark because of our Memorandum of Understandings in San Mateo County required all new employees to have direct deposit.  We continuously encourage employees who are under the grandfather rule to change to direct deposit.  Upon conversion to Workday we also gained the ability to have multiple direct deposit accounts allowing employees more flexibility with their direct deposit.

Number of Countywide Employees per Payroll Division Employee compared to Bay Area Benchmark

In FY 2017-18, we served 6,600 employees with a limited number of payroll staff via effective planning and use of resources. We partnered with department payroll coordinators to assist employees.

Future Priorities

In FY 2018-19, the Division will continue to process payroll in a timely and accurate manner, while improving payroll functions and business processes.

Author: Eduardo Castillo    Contact Email:     Date Updated: 08-27-2018