Planning and Building: Administration and Support (3810P)

Program Outcome Statement

Provide leadership and operational support

Program Services

  • Program policy development
  • Fiscal oversight, personnel and payroll, and contract administration
  • Information technology management
  • Records management

Overview

The Administration and Support Program offers direction and guidance to four programs within the Department: Long Range Planning, Current Planning, and Building Inspection. The Program provides fiscal oversight, personnel and payroll, budget, database administration, proofreading and editing, graphics, Geographical Information System administration, and administrative support. Administration and Support also serves as a critical source of document preparation and graphics for the Zoning Hearing Officer, Planning Commission, and Board of Supervisors to enable informed decisions regarding land use and development.

Percent of Performance Goals Met Held Steady

Percent of Employee Evaluations Completed Annually Below Target

Percent of Customer Survey Respondents Rating Services Good or Better Held Steady

FY 2017-18 Year-End Story Behind Performance

Percent of Performance Goals Met

Planning and Building Administration has implemented a schedule for monitoring the performance of the Department's other four programs. Improvements have been observed in areas of Long Range Planning, Code Compliance, and Building Inspection and Permitting. In addition, the Accela Land Management database has simplified real time access to data for staff and the public.

Percent of Employee Evaluations Completed Annually

The number of employee evaluations completed in FY 2017-18 is below target. The Department expects to see improvement in this area next fiscal year when the Department will be filling several vacant positions to alleviate existing workload. This will allow managers to devote more time to complete staff evaluations. In the area of Employee Engagement, the Department saw improvement in employee satisfaction where 88% of employees reported they are satisfied working in the Department, compared to 83% last year.

Percent of Customer Survey Respondents Rating Services Good or Better

The Department achieved its 90 percent customer satisfaction rating, based on year end customer survey data and feedback. The addition of the QMatic electronic queuing system, along with a dedicated counter staff, has helped cut the wait times significantly. The new Qmatic system also allows for management to analyze significant statistical data which allows the Department to make meaningful adjustments to staff requirements at the Counter. More improvements are underway, including offering online appointment scheduling through Qmatic.

Future Priorities

  • Continue to improve e-resources for internal and external customers, including updating the Department websiteMobile application implementation for Code Compliance officers
  • Mobile application implementation for Code Compliance officers
  • Expand the use of Accela to gain better efficiencies
  • Complete the technology requirements to fully implement the Electronic Document Review
Author: Steve Monowitz, Community Development Director     Contact Email: smonowitz@smcgov.org      Date Updated: 09-11-2017