Planning and Building: Administration and Support (3810P)
Program Outcome Statement
Provide leadership and operational support
- Program policy development
- Fiscal oversight, personnel and payroll, and contract administration
- Information technology management
The Administration and Support Program offers direction and guidance to three programs within the Department: Long Range Planning, Current Planning, and Building Inspection. The Program provides fiscal oversight, personnel and payroll, budget, database administration, proofreading and editing, graphics, Geographical Information System administration, and administrative support. Administration and Support also serves as a critical source of document preparation and graphics for the Zoning Hearing Officer, Planning Commission, and Board of Supervisors to enable informed decisions regarding land use and development.
Percent of Performance Goals Met Increasing
Percent of Employee Evaluations Completed Annually Does Not Meet Target
Percent of Customer Survey Respondents Rating Services Good or Better Meets Target
FY 2016-17 Year-End Story Behind Performance
Percent of Performance Goals Met
Planning and Building Administration has implemented a schedule for monitoring the performance of the Department's other three programs. Improvements have been observed in areas of Long Range Planning, Code Compliance, and Building Inspection and Permitting. In addition, the Accela Land Management database has simplified real time access to data for staff and the public.
Percent of Employee Evaluations Completed Annually
The number of employee evaluations completed in FY 2016-17 remained steady. The Department expects to see improvement in this area next year with the recent hire of a manager to fill a vacant position. The Program has also prioritized the improvement of Employee Engagement, which will result in higher rates of employee experience scores in the "Good" and higher categories.
Percent of Customer Survey Respondents Rating Services Good or Better
The Department achieved a 93 percent customer satisfaction rating, an increase of 1 percent from FY 2015-16, based on year end customer survey data and feedback. The addition of staff at the counter has helped cut the wait times significantly. More improvements are underway, including a better queuing system and expanded access to electronic files.
- Improved e-resources for internal and external customers
- Mobile application implementation for Code Compliance officers