Public Works: Construction Services (4740B)

Program Outcome Statement

Provide agile, efficient, and cost effective construction related services


Program Services

  • Construction estimates
  • Construction installations and small remodels
  • Electrical work and panel maintenance
  • Graffiti abatement

Overview

The Program provides construction services and related estimates and installations to County departments and outside agencies on a fee-for-service basis to ensure accessible, functional and safe environments for the public and County employees. The expertise of in-house craftsmen and their familiarity with County staff, facilities and procedures enables quick response to service requests, especially small to medium size projects in coordination with the Facilities Maintenance and Capital Projects units.

Average Service Requests Completed Per Employee Per Year Meeting Target

Percent of Service Requests Completed Within Budget/ Schedule Meeting Target

Percent of Customers Rating Services as 'Good' or Better Meeting Target

FY 2017-18 Mid-Year Story Behind Performance

Average Service Requests Completed Per Employee Per Year

The Program is projected to meet its FY 2017-18 target for average number of service requests completed per employee per year. Each employee is projected to complete an average of 67 service requests this year, which exceeds the target of 60. A trade supervisor position was filled to help with productivity by identifying and improving efficiency issues, as well as developing and implementing project assignment procedures. The Program has worked to resolve backlogged smaller maintenance projects, which yielded a higher number of projects completed per employee.

Percent of Service Requests Completed Within Budget/Schedule

The Program is projected to meet its FY 2017-18 target for the percent of customers rating overall service as good or better. Acquisition of mobile technology has led to improved performance by allowing employees to have better access to communication with customers via email for scheduling, project progress reporting, and tracking.

Percent of Customers Rating Services as 'Good' or Better

The Program is projected to meet its FY 2017-18 target for the percent of service requests completed within budget and schedule. Procurement of mobile devices has provided real-time access to service requests and project databases to optimize jobsite productivity. In addition, continued improvement of time management and strong estimating skills have contributed to efficient service delivery.

Future Priorities

  • Reduce the backlog of smaller maintenance projects
  • Evaluate succession planning options to retain the knowledge base of key personnel
  • Develop and implement parameters/procedures for inspecting contractor work performed in County facilities to maintain a consistent level of quality and compliance

Author: Doug Koenig, Deputy Director     Contact Email: dkoenig@smcgov.org     Date Updated: 01/23/2018