Sheriff's Office: Administrative Services (3011P)

Program Outcome Statement

Provide leadership and efficiently deliver administrative and fiscal support

Program Services

  • Management and Policy-Setting
  • Fiscal Support
  • Civil Support
  • Technical Services

Overview

The Administrative Services Program provides departmental leadership, overall management, policy-setting, procedural guidance, civil support, fiscal and administrative support services, and acts as a community liaison for the Sheriff's Office and several law enforcement joint powers agencies to ensure that effective, responsive, and fiscally sound law enforcement services are provided.
Furthermore, the Program acts as a liaison to the County Manager's Office, Board of Supervisors, and other key support activities. In addition, the Administrative Services Program continues to serve as a fiscal agent for the Office of Emergency Services Joint Powers Authority, the Bay Area Regional Interoperable Communications System, the Vehicle Theft Task Force, the High Intensity Drug Trafficking Agency, the Northern California Regional Intelligence Center, and the Narcotics Task Force.
In FY 2017-18, the Program implemented alternatives for measuring citizen satisfaction - an initiative that was widely successful in generating an increase in meaningful responses. Looking forward, the Program will provide support and leadership in the areas of organization-wide technology improvements and increasing overall efficiencies. In an effort to continue investment in San Mateo County's youth, prioritizing various programs including sports, mentoring, arts, and leadership will stand at the forefront of our vision.

Percent of Customer Survey Respondents Rating Services as Good or Better

Percent of Employees Rating Experience Working for the County as Very Good

Percent of Employee Evaluations Completed Annually

FY 2018-19 Mid-Year Story Behind Performance

Percent of Customer Survey Respondents Rating Services as Good or Better

Through the first half of FY 2018-19, the Sheriff's Office collected customer satisfaction survey data through a "Customer Satisfaction" link on the Sheriff's website. During this period, 76% of respondents rated the Sheriff's Office as "Good or Better". It is expected that this number will increase as other means of collecting survey data is permanently implemented - thus increasing the number of surveys collected. 

Percent of Employees Rating Experience Working for the County as Very Good

This measure was previously collected from an annual countywide issued report. The issuance of this report has recently changed to a two-year cycle, and therefore data is not available through the first half of FY 2018-19. It is expected to have updated numbers for the year-end report out.

Percent of Employee Evaluations Completed Annually

During the first half of FY 2018-19, the Sheriff's Office completed 96% of all employee evaluations expected. The Sheriff's Office remains consistent in this measure since its inception.
Author: Deniz Tunc, Management Analyst     Contact Email: dtunc@smcgov.org     Date Created: 09-01-2017