Sheriff's Office: Administrative Services (3011P)

Program Outcome Statement

Provide leadership and efficiently deliver administrative and fiscal support

Program Services

  • Management and Policy-Setting
  • Fiscal Support
  • Civil Support
  • Technical Services

Overview

The Administrative Services Program provides departmental leadership, overall management, policy-setting, procedural guidance, civil support, fiscal and administrative support services, and acts as a community liaison for the Sheriff's Office and several law enforcement joint powers agencies to ensure that effective, responsive, and fiscally sound law enforcement services are provided.
Furthermore, the Program acts as a liaison to the County Manager's Office, Board of Supervisors, and other key support activities. In addition, the Administrative Services Program continues to serve as a fiscal agent for the Office of Emergency Services Joint Powers Authority, the Bay Area Regional Interoperable Communications System, the Vehicle Theft Task Force, the High Intensity Drug Trafficking Agency, the Northern California Regional Intelligence Center, and the Narcotics Task Force.
Looking forward, the Program will provide support and leadership in the areas of organization-wide technology improvements and increasing overall efficiencies. Examining alternatives for measuring citizen satisfaction including more targeted community surveying will also be addressed. In an effort to continue investment in San Mateo County's youth, prioritizing various programs including sports, mentoring, arts, and leadership will stand at the forefront of our vision.

Percent of Customer Survey Respondents Rating Services as Good or Better

Percent of Employees Rating Experience Working for the County as Very Good

Percent of Employee Evaluations Completed Annually

FY 2017-18 Mid-Year Story Behind Performance

Percent of Customer Survey Respondents Rating Services as Good or Better

The Sheriff's Office is in the process of improving survey questions and implementing a new system for obtaining community feedback. This effort is intended to improve the Sheriff's Office capability to measure citizen satisfaction and services. It is expected that this new survey will be issued during the second half of FY 2017-18, and responses will be reported after the close of the fiscal year.  

Percent of Employees Rating Experience Working for the County as Very Good

Through the first half of FY 2017-18, the employee engagement rating was 83%. Since this number is generated once a year, the year-end data will reflect the same. This rating exceeds the countywide target of 80.9%, and is evident that Sheriff's Office employees value the organization and its efforts.

Percent of Employee Evaluations Completed Annually

Through the first half of FY 2017-18, the percent of employee evaluations completed was 93%. Out of 341 evaluations due, 316 were completed. The Sheriff's Office does not include those on disability leave or those hired after the start of the fiscal year in this calculation. We expect to stay above the 90% target by year-end.



Author: Deniz Tunc, Management Analyst     Contact Email: dtunc@smcgov.org     Date Created: 09-01-2017