Sheriff's Office: Administrative Services (3011P)

Program Outcome Statement

Provide leadership and efficiently deliver administrative and fiscal support

Program Services

  • Management and Policy-Setting
  • Fiscal Support
  • Civil Support
  • Technical Services

Overview

The Administrative Services Program provides departmental leadership, overall management, policy-setting, procedural guidance, civil support, fiscal and administrative support services, and acts as a community liaison for the Sheriff's Office and several law enforcement joint powers agencies to ensure that effective, responsive, and fiscally sound law enforcement services are provided.
Furthermore, the Program acts as a liaison to the County Manager's Office, Board of Supervisors, and other key support activities. In addition, the Administrative Services Program continues to serve as a fiscal agent for the Office of Emergency Services Joint Powers Authority, the Bay Area Regional Interoperable Communications System, the Vehicle Theft Task Force, the High Intensity Drug Trafficking Agency, the Northern California Regional Intelligence Center, and the Narcotics Task Force.
In FY 2017-18, the Program implemented alternatives for measuring citizen satisfaction - an initiative that was widely successful in generating an increase in meaningful responses. Looking forward, the Program will provide support and leadership in the areas of organization-wide technology improvements and increasing overall efficiencies. In an effort to continue investment in San Mateo County's youth, prioritizing various programs including sports, mentoring, arts, and leadership will stand at the forefront of our vision.

Percent of Customer Survey Respondents Rating Services as Good or Better

Percent of Employees Rating Experience Working for the County as Very Good

Percent of Employee Evaluations Completed Annually

FY 2017-18 Year-End Story Behind Performance

Percent of Customer Survey Respondents Rating Services as Good or Better

In FY 2017-18, the Sheriff's Office implemented a new means of collecting customer satisfaction survey data as a pilot program meant to modernize the survey and generate an increase in community feedback. Surveys were collected via a "Customer Satisfaction" link on the Sheriff's website, as well as tablet kiosks stationed at various Sheriff's Office locations for two-week periods.

During the pilot program, a total of 239 surveys were collected. Respondents rated the Sheriff's Office as "Good or Better" 88% of the time. This outcome indicates a successful pilot program, and will continue to yield meaningful results in subsequent fiscal years.  

Percent of Employees Rating Experience Working for the County as Very Good

Sheriff's Office employees rated their experience as "Very Good" 83% of the time in FY 2017-18. This number is generated only once a year, and therefore reflects the same as what was reported at midyear. This rating exceeds the countywide target of 80.9%, and is indicative of how employees value the organization and experience of working for the County.

Percent of Employee Evaluations Completed Annually

In FY 2017-18, the Sheriff's Office completed 95% of all employee evaluations expected. Out of an average of 710 employees throughout the year, 677 evaluations were completed. The Sheriff's Office has remained consistent in this measure since its inception.
Author: Deniz Tunc, Management Analyst     Contact Email: dtunc@smcgov.org     Date Created: 09-01-2017