Treasurer-Tax Collector (1500B)

Mission

The San Mateo County Treasurer-Tax Collector is dedicated to providing the highest level of customer service in a courteous, consistent, and professional manner while providing accurate information, collecting revenue effectively, investing responsibly, and safeguarding taxpayer dollars for the residents of the County.

Department Headline Measures

County Pool Dollar Earnings Increasing

(Earnings*+Capital Gains)-(Banking Cost+Fees+Amortized Premiums+Capital Losses) divided by Average Daily Pool Balance
*Earnings equal net interest payments+accrued interest+accreted discounts

Dollars Collected for All Tax Rolls Exceeds Target

Budget Summary

FY 2016-17

  • Total Sources: $7,422,596
  • Total Requirements: $6,884,249
  • Net County Cost: ($538,347)
  • Funded FTEs: 61

FY 2017-18

  • Total Sources: $15,519,732
  • Total Requirements: $17,118,532
  • Net County Cost: $1,598,800
  • Funded FTEs: 60

Program Results

Secured Collection Rate Remains Steady

County Pool Gross Earnings Rate Increasing

Revenue Services Dollars Collected Decreasing

Revenue Services Cost of Collection Ratio Increasing

Administrative Measures

Percent of Performance Goals Met Below Target

Percent of Employee Evaluations Completed Annually Increasing

Cost per Capita compared to Bay Area Counties Better than Target

Percent of Customer Survey Respondents Rating Services as Good or Better Increasing

Percent of Employees Rating Working for the County as Very Good Decreasing

Percent of Employees Meeting the 20 Hour Annual Training Requirement Below Target

FY 2015-17 Highlights

  • Implemented e-billing process for property tax
  • Dollars collected for all tax rolls increased $130 million from FY 2014-15
  • Implemented CORE cashiering system in the Treasurer's Office
  • Included the QR code in all tax bills to provide payment locations
  • Reduced pool administration fee from 11.5 bsp to 10.5 bsp

FY 2017-19 Priorities

  • Replace existing property tax system
  • Redesign department website
  • Centralize cashiering
  • Implement workplace safety program
  • Convert all paper records to imaged documents
  • Implement Continuity of Operation Plan (COOP)

Links to Program Reports

Author: Tiffany Htwe     Contact Email: THtwe@smcgov.org     Last Updated: 9/1/2017