Treasurer-Tax Collector (1500B)

Mission

The San Mateo County Treasurer-Tax Collector is dedicated to providing the highest level of customer service in a courteous, consistent, and professional manner while providing accurate information, collecting revenue effectively, investing responsibly, and safeguarding County taxpayer dollars.

Headline Measures 

County Pool Dollar Earnings Increasing

(Earnings*+Capital Gains)-(Banking Cost+Fees+Amortized Premiums+Capital Losses) divided by Average Daily Pool Balance
*Earnings equal net interest payments+accrued interest+accreted discounts

Dollars Collected for All Tax Rolls Exceeding Target


Secured Collection Rate Remains Steady

County Pool Gross Earnings Rate Increasing


Budget Summary

FY 2017-18

  • Total Sources: $6,745,864
  • Total Requirements: $6,494,967
  • Net County Cost: ($250,897)
  • Funded FTEs: 60


FY 2018-19

  • Total Sources: $9,073,036
  • Total Requirements: $8,367,118
  • Net County Cost: ($705,918)
  • Funded FTEs: 34

Administrative Measures

Percent of Performance Goals Met Target

Percent of Employee Evaluations Completed Annually Increasing

Cost per Capita Compared to Bay Area Counties Lower than Benchmark

Percent of Customer Survey Respondents Rating Services as Good or Better Increasing

Percent of Employees Rating Working for the County as Very Good Increasing

Percent of Employees Meeting the 20 Hour Annual Training Requirement Below Target

FY 2017-19 Highlights

  • Replaced existing property tax system
  • Redesigned department website
  • Dollars collected for all tax rolls increased total of $302 million in FY 17-18 and FY 18-19
  • Reduced pool administration fee to 9.5 bp in FY 17-18
  • Established Continuity of Operation Plan
  • Implemented e-billing process for property tax

FY 2019-21 Priorities

  • Centralize cash management services
  • Provide tablet-based kiosks for property tax payment
  • Install smart queue management system to improve customer experience
  • Implement workplace safety program
  • Convert all paper records to imaged documents

Links to Program Reports

Author: Tiffany Htwe     Contact Email: THtwe@smcgov.org     Last Updated: 8/20/2019