Revenue Services (1530P)
Increase County revenue by performing debt collection services.
The primary goal of Revenue Services is to support agencies and departments in their effort to recover revenue by providing timely, professional and cost-effective collection services. Revenue Services pursues payment of the delinquent debt owed to County departments, including, but not limited to, the San Mateo Medical Center, Superior Court, Probation Department, Sheriff’s Office, Environmental Health, and the Human Services Agency. Services provided include establishing accounts, billing, and collection, contacting debtors, processing payments, and posting revenue.
Dollars Collected Decreasing
This amount represents the amount of debt, in dollars, collected for Revenue Services clients. Dollars collected has been impacted by the decrease of accounts and amounts referred this fiscal year from previous years due to the California legislature SB190 which amended the law to limit authority of local agencies to assess and collect certain specified fees against families of persons subject to the juvenile delinquency system and the dollar amount of accounts referred from SMMC has decreased.
Cost of Collections Ratio Increasing
This percentage represents the cost incurred by Revenue Services to collect the debt that is owed. The projection for the cost of collection has increased mainly due to the decrease in dollars collected. We have experienced a one-time increase in expenditures due to the transition of the division from the Treasurer-Tax Collector's to the County Manager's Office.
Achieve At Least 60% Court Ordered Debt Comprehensive Collection Program Remains Steady
Standards by which a court or county may recover the costs of a court-ordered debt comprehensive collection program are provided by Section 1463.007 of the Penal Code. A comprehensive collection program must meet certain criteria including the utilization of a least 10 collection activity components. Due to Telephone Consumer Protection Act regulations regarding automatic telephone dialing systems and wireless numbers, Revenue Services is no longer utilizing the ATDS causing our percentage to decline.
FY 2017-18 Year-End Story Behind the Performance
The primary goal of Revenue Services is to support agencies and departments in their effort to recover revenue by providing timely, professional and cost-effective collection services. A factor impacting collections is the high cost of living in the Bay Area.
- Continue to monitor division budget and maximize resources to meet the operational needs of the division
- Implement a new IVR system that will also be accessible to our Spanish speaking customers