Revenue Services (1530P)

Division Statement

Increase County revenue by performing debt collection services.
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Division Service

Collection Services

Division Overview

Revenue Services pursues payment of delinquent debt owed to County departments including, but not limited to, San Mateo Medical Center, the Superior Court, the Probation Department, the Sheriff’s Office, Environmental Health, and the Human Services Agency.  Services provided include establishing accounts, billing and collection, locating and contacting debtors using principles, procedures and techniques of collections and investigative work, processing payments and posting revenue.

Dollars Collected

This amount represents the amount of debt, in dollars, collected for Revenue Services clients.  Dollars collected has been impacted by the decrease of accounts and amounts referred this fiscal year from previous years due to the California legislature SB190 which amended the law to limit authority of local agencies to assess and collect certain specified fees against families of persons subject to the juvenile delinquency system and the dollar amount of accounts referred from SMMC has decreased. In addition, the Division has experienced a number of new hires who, with time, will help return the Division to achieving previous years' figures.  Given time, collection projections should return to previous year’s figures.

Cost of Collections Ratio

The projection for Cost of Collections Ratio has increased mainly due to the decrease in dollars collected and the slight increase in expenditures due to the division’s transition to the County Manager’s Office. 

Court Ordered Debt Comprehensive Collection Program

Standards by which a court or county may recover the costs of a court-ordered debt comprehensive collection program are provided by Section 1463.007 of the Penal Code.  A comprehensive collection program must meet certain criteria including the utilization of a least 10 collection activity components. This year's increase is due to a reporting change on the Judicial Council of California’s Collections Reporting Template.  In the past, collections components were reported individually by the Court, County, Private Agency, Franchise Tax Board and Intra-branch, now they are combined.

FY 2018-19 Year-End Story Behind the Performance

The primary goal of Revenue Services is to support agencies and departments in their effort to recover revenue by providing timely, professional and cost effective collection services.  Two key factors impacting collections are the high cost of living in the Bay Area and reorganization of the Division in the past year.   

Future Priorities

-Continue to monitor division budget and maximize resources to meet the operational needs of the division
-Strengthen client relationships with consistent and effective communication to develop a deeper understanding of their needs and improve processes
-Implement new e-Document web platform
Author: Myles Tucker Email:     Last Updated: 2/5/2019