Human Services Agency: Vocational Rehabilitation Services (7330P)

Program Outcome Statement

Improve employment outcomes for individuals with disabilities and/or barriers to employment.

Program Services

Vocational Rehabilitation Services (VRS) serves County residents with disabilities and other barriers to employment, creating pathways towards self-sufficiency through vocational counseling and assessment, case management, job training and job placement, including paid transitional work experience. Services cover the following:
  • Vocational Counseling
  • Job Placement and Job Coaching
  • Benefits Counseling
  • Catering Connection
  • WorkCenter

Overview

The Agency’s VRS program has provided vocational counseling and employment services to over 3,000 clients from various programs, including Behavioral Health and Recovery Services (BHRS), Sheriff Work Program, AB109 Realignment and Unified Reentry, General Assistance, CalWORKs, and CalFresh.
In addition to vocational counseling and employment services, VRS clients received assistance with benefits applications such as Social Security and health insurance, and counseling in personal finance management.
The Catering Connection and the WorkCenter both provide hands-on work experience and skills assessment, preparing clients for employment while building technical skills. Catering Connection and the WorkCenter generate revenue to offset some costs and provide services.

Overall Satisfaction Rated Good or Better for All VRS Services is on Target

Percent of VRS Clients in Job Development that Secure Employment is on Target

Annual Cost Per Client Receiving Vocational Rehabilitation Services is Declining

FY 2017-18 Year End Story Behind Performance

Overall Satisfaction Rated Good or Better for All VRS Services

The Vocational Rehabilitation Services (VRS) program has a 92% satisfaction rating for FY 2017-18. The satisfaction rating for all employment and rehabilitation services being rated as good or better exceeds the current target by 2%.

Percent of VRS Clients in Job Development that Secure Employment

The percent of VRS clients in job development that secured unsubsidized employment is 58% for FY 2017-18.  The measure exceeds FY 2016-17 performance by 2% and the current target by 3%. 

Cost per Client Receiving Vocational Rehabilitation Services

The cost per client for FY 17-18 was $2,402 which is under the target of $4,500. VRS client referrals increased by 23% this FY. Client service expenditures remained steady and contracts were right sized to decrease waste.


Future Priorities

  • Increase job placement opportunities for work ready clients
  • Increase number of training certificates for Forklift and ServSafe
  • Implement a work program to assist homeless families with job training that leads to employment
Author: Jennifer Valencia,                       Contact Email: hsa-communications@smcgov.org                     Last Updated: 08-24-2018           Director of Employment Services