Treasurer-Tax Collector (1500B)

Mission

The San Mateo County Treasurer-Tax Collector is dedicated to providing the highest level of customer service in a courteous, consistent, and professional manner while providing accurate information, collecting revenue effectively, investing responsibly, and safeguarding County taxpayer dollars.
Please note that the FY 2024-25 data included in the below graphs are current estimates.

County Pool Dollar Earnings

(Earnings*+Capital Gains)-(Banking Cost+Fees+Amortized Premiums+Capital Losses) divided by Average Daily Pool Balance
*Earnings equal net interest payments+accrued interest+accreted discounts

Dollars Collected for All Tax Rolls

Secured Collection Rate

County Pool Gross Earnings Rate

Budget Summary

FY 2023-24

  • Total Sources: $10,884,886
  • Total Requirements: $8,392,222
  • Net County Cost: $2,492,664
  • Funded FTEs: 34


FY 2024-25

  • Total Sources: $13,565,809
  • Total Requirements: $16,162,015
  • Net County Cost: $2,596,206
  • Funded FTEs: 34

Cost per Capita Compared to Bay Area Counties

Percent of Employees Meeting the 20 Hour Annual Training Requirement

FY 2021-2023 Highlights

  • Redesigned department website
  • Updated Continuity of Operation Plan
  • Implemented an e-billing process for property tax
  • Installed a smart queue management system to improve customer experience
  • Installed a drop-box for property tax payments
  • Provided tablet-based kiosks for property tax payment
  • Implemented centralized cashiering platform
  • Converted all paper records to imaged documents

FY 2023-25 Priorities

  • Ensure timely and accurate collection of property taxes and other revenues, minimizing delinquencies and maximizing collections.
  • Enhance services for taxpayers and county departments, including improving accessibility and responsiveness to inquiries and concerns.
  • Develop a strategic cash flow plan to support the county's objectives and prepare for future challenges.
  • Improve investment policies that meet industry best practices
  • Implement technological solutions to streamline operations, enhance data accuracy and improve overall efficiency
  • Continue cross-training employees to ensure the ongoing operation of critical functions.
  • Cultivate diversity, equity, and inclusion in the workplace
  • Increase employee retention by creating and executing strategies that elevate job satisfaction, support career growth, and foster workplace engagement

Links to Program Reports

Author: Tiffany Htwe     Contact Email: THtwe@smcgov.org     Last Updated: 8/12/24