Treasurer-Tax Collector (1500B)

Mission

The San Mateo County Treasurer-Tax Collector is dedicated to providing the highest level of customer service in a courteous, consistent, and professional manner while providing accurate information, collecting revenue effectively, investing responsibly, and safeguarding County taxpayer dollars.
Retreat 2017

Department Headline Measures

County Pool Dollar Earnings Increasing

(Earnings*+Capital Gains)-(Banking Cost+Fees+Amortized Premiums+Capital Losses) divided by Average Daily Pool Balance
*Earnings equal net interest payments+accrued interest+accreted discounts

Dollars Collected for All Tax Rolls Exceeds Target

Budget Summary

FY 2017-18

  • Total Sources: $15,519,732
  • Total Requirements: $17,118,532
  • Net County Cost: $1,598,800
  • Funded FTEs: 60

FY 2018-19

  • Total Sources: $14,915,950
  • Total Requirements: $16,938,225
  • Net County Cost: $2,022,275
  • Funded FTEs: 34

Program Results

Secured Collection Rate Remains Steady

County Pool Gross Earnings Rate Increasing

Revenue Services Dollars Collected Decreasing

Revenue Services Cost of Collection Ratio Increasing

Administrative Measures

Percent of Performance Goals Met Below Target

Percent of Employee Evaluations Completed Annually Decreasing

Cost per Capita Compared to Bay Area Counties Higher than Target

Percent of Customer Survey Respondents Rating Services as Good or Better Increasing

Percent of Employees Rating Working for the County as Very Good Increasing

Percent of Employees Meeting the 20 Hour Annual Training Requirement Below Target

FY 2017-18 Highlights

  • Implemented e-billing process for property tax
  • Dollars collected for all tax rolls increased $291 million from FY 2016-17
  • Included the QR code in all tax bills to provide payment locations
  • Reduced pool administration fee from 11.5 bsp to 10.5 bsp

FY 2018-19 Priorities

  • Replace existing property tax system
  • Redesign department website
  • Centralize cashiering
  • Implement workplace safety program
  • Convert all paper records to imaged documents
  • Implement Continuity of Operation Plan (COOP)
  • Reduce pool administration fee from 10.5 bsp to 9.5 bsp

Links to Program Reports

Author: Tiffany Htwe     Contact Email: THtwe@smcgov.org     Last Updated: 8/23/2018