Treasurer-Tax Collector (1500B)
Mission
The San Mateo County Treasurer-Tax Collector is dedicated to
providing the highest level of customer service in a courteous,
consistent, and professional manner while providing accurate
information, collecting revenue effectively, investing responsibly, and
safeguarding County taxpayer dollars.
Headline Measures
County Pool Dollar Earnings Increasing
(Earnings*+Capital Gains)-(Banking Cost+Fees+Amortized Premiums+Capital Losses) divided by Average Daily Pool Balance
*Earnings equal net interest payments+accrued interest+accreted discounts
Dollars Collected for All Tax Rolls Exceeding Target
Secured Collection Rate Remains Steady
County Pool Gross Earnings Rate Increasing
Budget Summary
FY 2018-19
- Total Sources: $14,875,950
- Total Requirements: $16,898,226
- Net County Cost: $2,022,276
- Funded FTEs: 34
FY 2019-20
- Total Sources: $14,018,613
- Total Requirements: $16,278,590
- Net County Cost: $2,259,977
- Funded FTEs: 34
Administrative Measures
Percent of Employee Evaluations Completed Annually Exceeding Target
Cost per Capita Compared to Bay Area Counties Lower than Benchmark
Percent of Customer Survey Respondents Rating Services Exceeding the Target
Percent of Employees Meeting the 20 Hour Annual Training Requirement Below Target
FY 2017-19 Highlights
- Replaced existing property tax system
- Redesigned department website
- Dollars collected for all tax rolls increased total of $302 million in FY 17-18 and FY 18-19
- Reduced pool administration fee to 9.5 bp in FY 17-18
- Established Continuity of Operation Plan
- Implemented e-billing process for property tax
FY 2019-21 Priorities
- Centralize cash management services
- Provide tablet-based kiosks for property tax payment
- Install smart queue management system to improve customer experience
- Implement workplace safety program
- Convert all paper records to imaged documents
Links to Program Reports
Author: Tiffany Htwe Contact Email: THtwe@smcgov.org Last Updated: 8/20/2019